Research Manager, Client Apps

Grammarly is excited to offer a remote-first hybrid working model. Team members can work primarily remotely in the United States, Canada, Ukraine, Germany, Poland, or Portugal. Conditions permitting, teams will meet in person a few weeks every quarter at one of Grammarly's hubs in San Francisco, Kyiv, New York, Vancouver, and Berlin, or in a workspace in Kraków.

We believe this balanced, flexible approach gives our team members the best of both worlds: plenty of focus time along with in-person collaboration that fosters trust, unlocks creativity, and further fuels innovation.

Grammarly team members in this role are required to live within a daily commutable distance to San Francisco. Grammarly may provide relocation assistance.

The opportunity 

Every day, tens of millions of people and 50,000 professional teams rely on Grammarly’s AI-enabled communication assistance to help them communicate confidently and achieve their goals. Our team members have the autonomy to take on exciting challenges in pursuit of our mission to improve lives by improving communication. Together, we’re building on more than a decade of steady growth and profitability. We’re defining the communication assistance category for individuals, enterprises, and developers with tailored service offerings: Grammarly Premium, Grammarly Business, Grammarly for Education, and Grammarly for Developers. All of this begins with our team collaborating in an inclusive, values-driven, and learning-oriented environment.

To achieve our ambitious goals, we’re looking for a seasoned Research Manager to join Grammarly’s Research team. We are our company’s core user-focused research function, including members in user research and market research. This role will be responsible for developing and building the practice of research in the Client-Apps domain. 

The Client-Apps team develops the core product-interface experience for Grammarly across all mobile and desktop interfaces, covering products—such as Grammarly browser extension, Grammarly for Windows and Mac, the Grammarly Keyboard, the Grammarly iPhone Editor, and Grammarly for Safari on iPhone—and product partnerships with the Grammarly for Samsung Keyboard. With billions of users communicating across various platforms, this role will leverage and deepen our understanding and capabilities around communication to help inform and shape the future of Grammarly’s strategy and user experience. This role offers an opportunity to work on a broad range of go-to-market and early-stage product-development research initiatives, define research roadmaps and strategies, set the team up for success, and collaborate closely with the Product, Design, and Marketing teams on our products. As part of Grammarly’s growing Research team, this role will work closely with cross-functional stakeholders to foster user-centered practices and deep customer understanding within the team. 

This role is ideal for someone with a strong interest and background in leading and building research teams and who is excited about hiring and developing research talent to inform design, marketing, and product development. The ideal candidate has led research teams and managers and is interested in defining and developing research processes as the Research team scales. This position will report to the Head of Research.

Your impact

As the Research Manager, Client-Apps, you will have the opportunity to accelerate the organization’s learning of our core product offerings and define the direction of new language technologies to improve communication for professionals across industries. You will learn to shape and embed user insights in a product organization and partner closely with leaders in our Product, Design, and Marketing teams. You will also partner closely with research and design leadership to define and build the broader user-research practice at Grammarly. 

In this role, you will:

• Be responsible for guiding the development and careers of your team members and working to help them realize their full potential. 
• Define and develop the user-research practice within Grammarly, Client-Apps to help inform product strategy, capabilities, and product offerings. 
• De