Vice President, Human Resources Communications - Hybrid

Vice President, Human Resources Communications (VP, C13)

About the Team

Enterprise Services and Public Affairs (ESPA) team seeks to enhance and protect the reputation of Citi, its businesses and the brand through direct and indirect communication with Citi's various stakeholders, including our colleagues. The Global Communications team is a nimble team in ESPA that covers a broad scope of responsibilities, ranging from executive communications and public engagements to quarterly earnings and corporate reputation programs as well as communications that support our lines of business. The nature of the work provides a dynamic environment where members of the team serve as company spokespeople to media, drive engagement with colleagues and develop external and internal digital communications for a global workforce. Within Citi, the team works with many internal partners, including senior leadership, and regularly coordinates closely with other members of the ESPA team across the world. 

This is a high-energy, hardworking and collaborative team that values colleagues who can anticipate what needs to get done and act accordingly, are quick thinkers and can problem solve matters that arise unexpectedly, are intellectually curious, who operate with a sense of urgency, and who have high professional standards, strong judgment and thoughtful work product.

About the Role

The Vice President of Human Resources Communications is a key member of Citi’s Global Communications team within the ESPA organization, who will work specifically in support of HR communication needs.

Reporting to the Director of HR & DEI Communications, the Vice President will be instrumental in delivering high-quality, compelling communications that advance strategic HR priorities and engage all Citi colleagues. The Vice President will work to develop and execute communications, which may include email and article development, executive communications, channel management, and town hall material preparation and planning. In addition, the Vice President will work with a team of professionals within the HR organization and coordinate closely with Communications colleagues.

Responsibilities:

• Support communications strategy, development and tactical execution to enhance and drive awareness of key HR initiatives among Citi colleagues and key stakeholders
• Create and disseminate communications to the HR function (“HR-to-HR”), including the HR newsletter as well as other written and video messages, talking points, town hall preparations, social posts, etc.
• Maintain additional HR channels, including HR pages on Citi’s intranet site
• Support executive leaders and partners in driving consistent messaging that has the right tone and information that is clear, conversational and engaging
• Develop creative communications tactics to break through and resonate with colleagues while also leveraging primary web, video and town hall channels
• Measure communication effectiveness, as needed
• Support external communications needs, as appropriate

Qualifications:

• Bachelor’s degree in communications or another related field
• Knowledge of communications or marketing and 7+ years of increased responsibility,  preferably with a large and complex organization
• Experience with managing content for corporate channel including newsletters and intranet sites
• A leader who will implement initiatives effectively and motivate others to contribute
• Strong communications (written, verbal and interpersonal) skills, including tact, diplomacy, and ability to influence executives
• Ability to think creatively, approach communications from new angles and with an instinctive distaste for wordiness, corporate jargon and flat prose
• Ability to learn complex financial and business topics quickly and translate them into compelling narratives
• Integrity, maturity, dependability and a positive professional attitude
• Ability to work in a fast paced and dynamic environment
• A team player who will implement initiatives effectively and motivate others to carry out their work
• Excellent organizational and project management skills
• Experience or demonstrated ability to work effectively in a team-based environment within a heavily matrixed organization
• Track record of success in delivering high quality work in a fast paced and dynamic environment

Critical Competencies:

• Oral Communication
• Written Communication
• Project Management
• Relationship Building
• Results Orientation
• Strategic Orientation

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