Solutions Technical Sales Engineer – Design

Career Area:

Job Description:

Your Work Shapes the World at Caterpillar Inc.

When you join Caterpillar, you're joining a global team who cares not just about the work we do – but also about each other.  We are the makers, problem solvers, and future world builders who are creating stronger, more sustainable communities. We don't just talk about progress and innovation here – we make it happen, with our customers, where we work and live. Together, we are building a better world, so we can all enjoy living in it.

About EPD:

Caterpillar's Electric Power Division (EPD) offers integrated solutions, parts, and services to meet the needs of our various commercial and industrial electric power customers. EPD supports a wide range of customer applications across the globe, including providing back-up power to hospitals, providing emergency power when natural disasters strike, and supporting critical infrastructure for data centers, municipalities, and more. With a rich history of more than 95 years in the electric power business, our team has world-class expertise and a proven ability to adapt to changing demands. We’re committed to providing sustainable and reliable solutions to our customers. Join our team to help build a better, more sustainable world for future generations!

Job Summary:

Caterpillar’s Electric Power Division has an exciting opportunity as a Solutions Technical Sales Engineer - Design. The Solutions Technical Sales Engineer - Design will review customer requests for custom generator enclosures, create concept drawings, estimate costs, work with internal partners to determine availability and provide quote support to account managers.

What you will do: 

Front End Quote Inquiries/Communication

• Serve as the “face” of Cat Solutions for initial inquiries from dealers.

• Monitor CSQ “inbox” and email for quote requests. 

• Vet opportunities and collaborate with dealer to determine the scope needed for the project.

• Collect the project specific information to facilitate quotation.

Project Specific Technical Development

• Review customer technical specifications and create compliant concept design, utilizing either internal design approach or in collaboration with "solutions network" suppliers.

• Use Cat systems to locate and retrieve Genset information needed for enclosure sizing.

• Create concept design with appropriate scope, features, performance and provide layout drawings using AutoCAD.

• If necessary, use the “timeline” process to determine availability.

• Collaborate with Sales Support Consultants to estimate cost and develop a quote to the dealer.

• If necessary, provide a detailed explanation of the quote to the dealer to ensure they understand the offer and are able to compare accurately to other enclosure options.

Process Management

• Perform a quarterly update of costing input from purchasing including replacing obsolete parts, adding new or missing parts, verifying scope of supply included in some parts etc.

• Create quotes and manage orders in CSQ/EOMP.

• Keep an opportunity log up to date with status notes to ensure appropriate follow up.

What you will have: 

Analytical Thinking: Knowledge of techniques and tools that promote effective analysis; ability to determine the root cause of organizational problems and create alternative solutions that resolve these problems.
Level Extensive Experience:
• Seeks discrepancies and inconsistencies in available information; explains variances.
• Organizes and prioritizes the sequence of steps to be taken to remedy the situation.
• Identifies many possible causes for a problem based on prior experience and current research.
• Quantifies the costs, benefits, risks and chances for success before recommending a course of action.

Effective Communications: Understanding of effective communication concepts, tools and techniques; ability to effectively transmit, receive, and accurately interpret ideas, information, and needs through the application of appropriate communication behaviors.
Level Extensive Experience:
• Demonstrates both empathy and assertiveness when communicating a need or defending a position.
• Communicates well downward, upward, and outward.
• Maintains focus on the topic at hand.

Managing Multiple Priorities: Knowledge of effective self-management practices; ability to manage multiple concurrent objectives, projects, groups, or activities, making effective judgments as to prioritizing and time a