Community Manager Pediatric Nutrition, Internal Agency - Columbus, OH

Abbott is a global healthcare leader that helps people live more fully at all stages of life. Our portfolio of life-changing technologies spans the spectrum of healthcare, with leading businesses and products in diagnostics, medical devices, nutritionals and branded generic medicines. Our 114,000 colleagues serve people in more than 160 countries.

     

JOB DESCRIPTION:

Community Manager Pediatric Nutrition, Internal Agency

Working at Abbott

Our nutrition business develops science-based nutrition products for people of all ages, from helping babies and children grow to keeping adult bodies strong and active. Millions of people around the world count on our leading brands – including Similac®, PediaSure®, Pedialyte®, Ensure®, and Glucerna® – to help them get the nutrients they need to live their healthiest lives.

At Abbott, you can do work that matters, grow, and learn, care for yourself and your family, be your true self, and live a full life. You’ll also have access to:

• Career development with an international company where you can grow the career you dream of.
• Employees can qualify for free medical coverage in our Health Investment Plan (HIP) PPO medical plan in the next calendar year.
• An excellent retirement savings plan with a high employer contribution
• Tuition reimbursement, the Freedom 2 Save student debt program, and FreeU education benefit - an affordable and convenient path to getting a bachelor’s degree.
• A company recognized as a great place to work in dozens of countries worldwide and named one of the most admired companies in the world by Fortune.
• A company that is recognized as one of the best big companies to work for as well as the best place to work for diversity, working mothers, female executives, and scientists.

The Opportunity

This position works out of our Columbus, OH location in the Nutrition Division.

The Community Manager reporting to the Influencer Activation & Community Management Lead within the Internal Agency, Creative + Digital Services (CDS) plays a critical engaging with the social community through the consistent monitoring and response of social channel activity. As part of the Social Experience Team, you’ll be working closely with social content planners and designers, identifying trends and developing content that resonates with our community.

WHAT YOU’LL DO

• Responsible for monitoring activity on Abbott Nutrition’s social channels and engaging with consumers on behalf of our brands.
• Responsible for identifying trends and content inspiration to generate, recommend, and conceptualize social media content ideas.
• Publishes and boosts social media posts.
• Develops and reports on rich community insights from inbound social and external social listening.
• Works with cross-functional teams to develop and evolve guardrails to guide future social media content and community responses.
• Owns monitoring and reporting on competitive social activity.
• Vets social media influencers for surprise and delight activations and social media content opportunities.
• Ensures social activation adheres to policies and guidelines and works cross-functionally to communicate best practices.
• Escalates crisis events on social media and communicates impact with cross-functional teams.
• Consults on new channel launches to document launch plans necessary for success.

Required Qualifications

Required

• Bachelor’s Degree in Business, Marketing, Communication, or related field
• 2+ years of community management experience

Preferred

• High level of expertise in social media best practices and a passion for staying current with social media trends
• Excellent presentation and interpersonal skills as well as the ability to facilitate communication and share out of results and provide recommendations to stakeholders.
• Excellent written and oral communication skills
• High level of organization and attention to detail
• Proven ability to prioritize and manage work in a fast-paced environment with rapidly evolving, complex demands, including multiple projects with dependencies on other teams.
• A positive attitude and eagerness to solve complex problems
• Demonstrated ability to work proactively and independent