Manager, Product Strategy & Operations

U.S. healthcare is frustrating and deeply flawed. Cedar’s mission is to drive better outcomes for everyone involved. At a time when consumer-friendly healthcare experiences are more critical than ever, our platform is uniquely equipped to solve problems that lead to billing issues and administrative waste. 

At Cedar, know that your work will have a meaningful impact on people’s lives. Cedarians work collectively to improve the healthcare experience across the ecosystem–from providers and payers to the people they serve. Join our mission as we build something transformational.

The role

We are seeking a razor-sharp, self-motivated Manager of Product Strategy & Operations to join our growing PS&O team. Our team leads a broad and strategic scope, including:

• Product Marketing: working across our Makers and Commercial teams to launch new products and ensure that our current and prospective clients see how Cedar products can transform the way their organizations engage patients
• Product Operations: empowering our Makers Team – Engineering, Product, Design, and Data Science – to be as effective as possible, driving outstanding product execution through thoughtful, user-centric processes
• Product Strategy: leading our quarterly and annual strategic planning & roadmapping efforts, incorporating market insights and feedback along the way

Our ideal candidate is a compassionate teammate, a trusted cross-functional collaborator, and a data-driven storyteller who thrives in ambiguity and dynamic environments. The ideal candidate possesses a deep understanding of the healthcare landscape and believes in Cedar's mission to improve the patient experience.

This role is remote-friendly and will report to the Director of Product Strategy & Operations.

Responsibilities:

• Your initial scope will be focused on Product Marketing and Product Strategy – take immediate ownership of positioning, messaging, market insights, and enablement for the Cedar Suite
• Meet with current and prospective clients as a product expert to speak to our innovation roadmap and solicit feedback
• Conduct market research and competitive diligence to inform Cedar’s value proposition
• Publish monthly digests of market feedback on our product suite 
• Support new product and feature launches from alpha to beta to GA – working as a strategic partner to our Product Managers and trusted consultant to the Commercial and Delivery organizations on go-to-market strategy
• Drive the optimization of key company assets like our pitch deck, product demo, release notes, and more
• Foster outstanding internal and external communication around our evolving product direction, including intake mechanisms for new development requests, roadmaps, documentation, release notes, etc. - partnering with commercial and delivery teams and interfacing with clients where appropriate
• Support strategic product initiatives as needed through program management and analysis
• Support our quarterly and annual strategic planning and roadmapping processes, codifying and socializing their outputs with internal and external stakeholders

Skills & Experience:

• Prior experience in revenue cycle, patient engagement, fintech, or navigating large healthcare enterprises
• 3-5 years of relevant professional experience in product marketing, consulting, finance, healthcare technology, or other similar high-growth environment
• Excellent cross-functional communication skills; must be comfortable speaking with clients and large internal audiences
• Bias-to-action and hands-on experience delivering business results – you’re not afraid to roll up your sleeves and get into the weeds
• Positive “can do'”demeanor, self-motivated, and self-directed
• Strong organizational skills and attention to detail
• Mastery of Google Slides/Sheets or Powerpoint/Excel; experience with Salesforce and Looker a plus
• Willingness to travel to our NYC HQ (or be based in NY) and visit client sites on occasion

Compensation Range and Benefits

• Salary/Hourly Rate Range*: $170,000 - $200,000
• This role is equity eligible
• This role offers a competitive benefits and wellness package

*Subject to location, experience, and education

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What do we offer to the ideal candidate?

• A chance to improve the U.S. healthcare system at a high-growth company! Our leading healthcare financial platform is scaling rapidly, helping millions of patients per year
• Unless stated otherwise, most roles have flexibility to work from home or in the office, depending on what works best for you<