Customer Trust & RFP Program Lead

Description

WHO WE ARE

Come join the company reinventing data security, empowering businesses to realize the full potential of their data. As the leading data security platform purpose-built for the cloud era, Cyera’s mission is to reinvent how businesses secure data, enable agile collaboration, and boldly pursue new business opportunities. Trusted by security teams at leading global businesses, our team is proving that data security is the next big thing in cyber. Backed by the world’s leading investors and working with a large and growing list of Fortune 1000 companies, we are looking for world-class talent to join us as we usher in the new era of data security.

THE OPPORTUNITY

We are seeking a highly organized and proactive Customer Trust & RFP Program Manager to join our Governance, Risk, and Compliance (GRC) team. This role will serve as the central point of coordination for managing customer RFPs, RFIs, and security questionnaires, ensuring timely, accurate, and high-quality responses that reflect Cyera’s commitment to customer trust and data security.

This individual will own the end-to-end RFP process, from intake and triage through completion and closure, partnering closely with Account Executives, Sales Engineers, and subject matter experts across Security, Legal, Finance, R&D, and Operations. The ideal candidate is detail-oriented, thrives in a fast-paced environment, and is passionate about process optimization and collaboration.

While the primary focus will be RFP and questionnaire management, this position will also have opportunities to contribute to broader GRC activities and continuous improvement initiatives across the team.

RESPONSIBILITIES:

• Serve as the primary owner of the RFP, RFI, and customer questionnaire process from intake through completion.
• Manage incoming RFP and questionnaire requests, ensuring accurate triage, prioritization, and assignment in alignment with service-level expectations.
• Upload and maintain requests in the company’s questionnaire management tool (Conveyor), ensuring templates and content are current and consistent.
• Coordinate and delegate sections to internal subject matter experts (SMEs) across Security, Legal, Finance, Sales, and Engineering.
• Track progress, monitor deadlines, and provide reminders and updates to ensure timely completion and submission.
• Partner with Sales and GRC leadership to drive adherence to SLAs and continuously improve the efficiency and quality of RFP responses.
• Facilitate process enhancements, documentation, and training for Sales and other teams involved in the RFP workflow.
• Maintain a central knowledge base of standard responses and supporting materials, ensuring alignment with Cyera’s latest controls, certifications, and messaging.
• Support additional GRC initiatives such as policy development, customer trust enablement, and audit readiness, as capacity allows.

Requirements

REQUIRED QUALIFICATIONS:

• Bachelor’s degree in Business Administration, Information Security, Communications, or a related field (or equivalent experience).
• 5-7 years of experience in RFP coordination, sales operations, or customer trust/compliance functions in a technology or SaaS environment.
• Familiarity with security and compliance standards such as ISO 27001, SOC 2, and PCI DSS preferred.
• Exceptional project management and organizational skills with a proven ability to manage multiple requests and stakeholders simultaneously.
• Excellent written and verbal communication skills, with attention to detail and accuracy.
• Experience using RFP management or questionnaire response tools and workflow processes.
• Strong interpersonal skills with the ability to work cross-functionally across sales, legal, and technical teams.
• Self-starter who takes ownership, follows through, and continuously looks for ways to streamline and improve processes.

COMPENSATION INFORMATION: 

In addition to a standard benefits and equity package, we offer a generous salary. Final compensation will vary based on seniority and relevance of experience, location, and position requirements.

This role may be eligible for potential merit increases based on factors such as individual or company performance, time in role, and other discretionary factors.​

BENEFITS - Why Cyera? 

• Ability to work remotely, with office setup reimbursement
• Competitive salary
• Unlimited PTO
• Paid holidays and sick time
• Health, vision, and dental insurance
• Life, short and long-term disability insurance

Location Requirements

None