Senior Change Delivery and Process Optimization Manager
TruistAbout the role
The position is described below. If you want to apply, click the Apply Now button at the top or bottom of this page. After you click Apply Now and complete your application, you'll be invited to create a profile, which will let you see your application status and any communications. If you already have a profile with us, you can log in to check status.
If you have a disability and need assistance with the application, you can request a reasonable accommodation. Send an email to Accessibility (accommodation requests only; other inquiries won't receive a response).
Regular or Temporary:
RegularLanguage Fluency: English (Required)
Work Shift:
1st shift (United States of America)Please review the following job description:
Responsible for delivering multiple complex programs that support the overall strategic objectives of the business unit. Provides oversight and leadership to cross-functional teams to execute on concurrent projects of large size and ensures standard project protocols are met. Also responsible for supporting evaluation and assessment of new initiatives to provide preliminary level of effort, feasibility of execution and alignment to execution roadmap.Essential Duties and Responsibilities:
Following is a summary of the essential functions for this job. Other duties may be performed, both major and minor, which are not mentioned below. Specific activities may change from time to time.
1. Manages the intake, planning, business readiness, and execution of assigned initiatives; Leads and influences cross functional teams to effectively deliver project objectives including a successful communication and training plan.
2. Oversees and/or prepares and maintains necessary project materials and artifacts. Ensures project documentation has appropriate level of traceability, tracking all impacts to completion and knowledge delivery to impacted audiences.
3. Establishes and maintains relationships with all stakeholders ensuring coordination across cross-functional teams and obtains leadership support and buy-in of delivery plan
4. Supports the Business Relationship Leader by being a part of the Business Relationship Team in evaluating and assessing new initiative requests and providing solutioning guidance and advice.
5. Leads the preliminary assessment of the level of effort, feasibility of execution based on capacity of platform teams and coordinated review of platform roadmaps to provide initial execution sequencing.
6. Partners with Technology, Product Managers and Portfolio Management team to support portfolio prioritization, optimization and trade-off decisions.
7. Leads team to monitor operational quality, identify trends, systematically review components of processes/programs and performance to identify potential areas of improvement based on cost/benefit analysis, client impact and/or regulatory requirement. Identifies and systematizes best practices to reduce unnecessary process variation and improve service quality and efficiency.
8. Works closely with the management team to ensure all operational and administrative functions are being properly executed in accordance with best practices.
Qualifications
Required Qualifications:
The requirements listed below are representative of the knowledge, skill and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
1. Bachelor’s degree in Business, or equivalent education or related training.
2. 10+ years of experience in consulting, project management or process improvement related role.
3. 5+ years of proven supervisory/management experience with focus on leading diverse teams and capabilities.
4. Advanced understanding of project management framework and demonstrated ability to implement large scale initiatives and ability to bring clarity to ambiguous assignments.
5. Demonstrated superior understanding of business and technology organization, resources, priorities, needs and policies.
6. Advanced understanding of process improvement methodologies (e.g., Six Sigma).
7. Experience with Waterfall and Agile project management methodologies.
8. Experience in leading
Apply for this role
Generate a tailored application kit with a matched cover letter, interview prep, and CV highlights — in under 60 seconds.
Apply Now →Generate Application KitFree account required — sign up in 30s