Regional Operations Supervisor

PHYSICAL OFFICE LOCATION: PEC Oak Hill District Office - 9115 Circle Drive, Austin, TX 78736, Oak Hill, TX 78736 

 

$51.07/hr. Minimum Starting Base Pay* + KPI Bonuses + Competitive Benefits

*Qualifications may warrant greater starting base pay within the full pay range.  Individual base pay is determined by experience, job-related skills, and relevant education or training.

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Position Summary:

This position is responsible for supervising employees in the Construction and/or Service Departments.

 

Essential Duties and Responsibilities:

• Responsible for construction and maintenance of overhead and underground lines
• Maintain construction standards and acceptable specifications
• Manage fleet and equipment maintenance
• Lead and/or monitor job briefings and tail board meetings
• Approve purchasing invoices, work orders and focus on efficiency and cost controls
• Maintain a safe and reliable system for members and the general public
• Maintain and promote a safe work environment for employees
• Manage construction project completion
• Participate in emergency restoration and call-out duty
• Update the UC mapping system
• Participate in the process for damage claims
• Recommend and approve purchases and invoices
• Resolve customer complaints and answer customers' questions regarding department management policies and procedures
• Supervise the work of office, administrative or customer service employees to ensure adherence to quality standards, deadlines and proper procedures, correcting errors or problems
• Provide employees with guidance in handling difficult or complex problems and in resolving escalated complaints or disputes
• Implement corporate and departmental policies, procedures and service standards in conjunction with management
• Discuss job performance problems with employees to identify causes and issues and  work to resolve problems
• Teach and instruct employees in job duties and company policies or arrange for training to be provided
• Evaluate employees' job performance and conformance to regulations and recommend appropriate personnel action
• Recruit, instruct and supervise subordinates
• Interpret and communicate work procedures and company policies to staff
• Develop and review operating procedures
• Develop and manage department budget
• Establish work priorities and activities
• Recommend promotions, transfers, hires and other disciplinary action
• Establish metrics and prepare monthly reports
• Coordinate activities with other departments
• Conduct and participate in safety meetings
• Maintain the security of confidential information
• Stay abreast of advances in technology

Knowledge, Skills and Abilities:

• Knowledge of business and management principles including strategic planning, resource allocation, leadership techniques and budgeting
• Knowledge of using computer systems, which may include setting up and using hardware and software programs, entering data or processing information
• Knowledge of principles and processes for providing customer service
• Knowledge of principles of electricity, safety practices and codes
• Knowledge of electric power industry construction standards
• Knowledge of voltage testing equipment
• Skilled in monitoring and managing performance
• Skilled in establishing and communicating performance expectations and metrics
• Skilled in time management
• Skilled in prioritizing and managing changing priorities
• Skilled in anticipating, identifying, analyzing and resolving conflict and problems
• Ability to communicate effectively verbally and in writing
• Ability to listen and understand information verbally and in writing
• Ability to teach employees to set up and disseminate information from various types of voltage testing equipment
• Ability to train and teach employees the art of troubleshooting and the safe, timely manner of power restoration; including substation, distribution lines and residential lines

 

M     Minimum Qualifications – (Education, Experience, Certification, & Licensure):

• High School Diploma or equivalent
• Five years as a Lineworker Apprentice 4 or Journeyworker
• Two years of leadership experience
• Valid Texas Class A CDL
• DOL Certified Journeyworker Preferred

 

 

 

Position Open Until Filled