Mobile Device Administrator

Mobile Device Administrator 

Non-Union Position
IS Infrastructure 2; Portland, Oregon (US-OR)  

Hybrid schedule available for Oregon & Washington residents. 
Regular FT, Exempt
Posting # 5346  

 

About Us:

 

At NW Natural, we offer more than rewarding career opportunities and a vibrant, inclusive work culture. We invite you to join us in providing safe and reliable utility services and renewable energy to better the lives of the communities we serve. Our vision is to be the leader in service excellence, innovation and environmental stewardship for our customers, while building on our strengths as a trusted energy provider and environmental leader for our industry.  

 

In addition to environmental stewardship, we’re also deeply committed to Diversity, Equity and Inclusion at NW Natural. Our DEI Council started 21 years ago, and today we continue to foster a culture where all employees can experience a sense of belonging, shared purpose and possibility.

 

NOTE:

 

Employees based at our Headquarters are required to work on-site a minimum of two days per week. Specific in‑office days may vary by team and business needs. This hybrid schedule supports collaboration, connection, and engagement while also offering flexibility for remote work.
 

The Role:

 

NW Natural is working to enable the workforce of the future serve our customers from anywhere rather than having to work out of an office.  We broadly are calling the service we’re providing: “Mobility.”  The Mobile Device Management Lead will not only help manage Microsoft Intune, but they will also champion the broader concept of Mobility at NW Natural.  They will help plan service demand management, define our Mobility service roadmap, as well as service delivery and operations. This goes beyond mobile device management as they will advocate for our business stakeholders.

 

In addition to ensuring the fingerprints of our Core Values are in everything we do, this team lead is expected to embody the IT&S department’s four cultural pillars:

 
Accountability & Integrity 
We hold ourselves to a high standard and follow through on our commitments.  Our transparency, and ability to deliver on our promises make us a trusted and respected business partner.

Customer Focus 
We understand our customers’ needs and advocate for them.  Our relationship with our customers ensures the technical needs of the business are met.

Growth & Learning 
We embrace new technology and skills to better meet the company’s needs.  Our passion for new technology keeps us ahead of future opportunities for the business.

Respect 
We relate with inclusion, kindness, curiosity, and humility.  Respect for differences leads to innovation and collaboration.

Day to Day:

 

• Enterprise support, proactive management and optimization of mobile platform capabilities, adoption of automation to continuously improve the operational services.
• Centrally managed visibility, mobility service performance monitoring, capacity management and optimization of mobility services
• Operational reporting to support monitoring consumption for tracking, compliance, and continuous improvements to mobility services 
• Engage business end users to assess current and upcoming business needs for Mobility solutions.
• Empower the project teams by use of service processes/tools to productively manage delivery lifecycle 
• Use reusable deployment packages; Standardize & automate commonly needed platform components and solutions over-time.
• Use Agile methods for implementation (OS upgrades, Mobile apps upgrades/testing, device upgrades).
• Standardize the process for consulting with business users for their needs and consult on the right solution.
• Source client feedback on Mobility developments and integrate into future planning.
• Have active engagement with Mobility Center of Excellence with respect to demand management, service needs, service standards and helping shape the roadmap.
• Develop a regular cadence to review current and anticipated demand for key services that will be replaced or enhanced for Mobility (devices, device management, applications).
• Set expectations with the business stakeholders and other teams for easier Mobility transition or on boarding new devices, new applications, and overall lifecycle management.
• Understand gaps & prepare the ‘skills readiness path’ to build necessary mobility skills for future.
• Promote a culture of continuous learning and organization wide knowledge sharing 
• Create and imp