Overnight Processing Services Team Leader

Discover. A brighter future.

With us, you’ll do meaningful work from Day 1. Our collaborative culture is built on three core behaviors: We Play to Win, We Get Better Every Day & We Succeed Together. And we mean it — we want you to grow and make a difference at one of the world's leading digital banking and payments companies. We value what makes you unique so that you have an opportunity to shine.

Come build your future, while being the reason millions of people find a brighter financial future with Discover.

Job Description:

We know you’re going to love it here! Discover has an outstanding culture, and the employee experience is fantastic!
 

We are currently hiring for the following schedule:

• 11:30 PM - 8:00 AM MDT (Utah)

Note: Shift is Monday - Friday with rotating Saturdays.

What You'll Do

• Provides high quality and efficient customer service through the daily management of a team.

• Responsible for hiring, motivating, recognizing, rewarding, coaching, counseling, training direct reports.

• Responsible for overall team development, performance and customer experience while adhering to regulatory requirements.

• Develops and coaches teams to be able to identify, manage, and escalate risk, and effectively manages risk within the teams you oversee.

How You'll Do It

• Manages team performance to achieve or exceed established goals.

• Proactively monitors daily activities of direct reports.

• Implements and executes established business strategies.

• Manages workflow through the delegation and reassignment of work activities.

• Develop contests and awards that increase employee loyalty and focus.

• Document coaching, counseling and corrective action of direct reports.

• Ensures that activities of the team are in compliance with company policies and procedures, and applicable local, state, and federal laws.

• Performs general administrative tasks including timekeeping, Workday transactions, access requests, etc.

• Manages a team with responsibility for hire/fire decisions, performance appraisals, and pay decisions.

• Provides guidance to employees on how to handle challenging issues.

• Utilizes discretionary authority to approve exceptions to procedures to resolve escalated issues.

• Monitors feedback on a regular basis and escalates issues as appropriate.

• Maintains emotional consistency during times of ambiguity.

• Spend time on the production floor pushing cages, operating equipment, lifting trays, and moving inventory to ensure the success of the team and department.

• Recommends improvements to processes and procedures to improve overall performance, results, and customer experience.

• Supports and drives change initiatives.

Qualifications You'll Need

Minimum Requirements

• H.S. Diploma or GED

• 2+ years Collections, Customer Service, General Call Center, Processing Services experience

Preferred Requirements

• 4+ years Collections, Customer Service, General Call Center, Processing Services experience

• 2+ years Leading/managing employees experience

Physical and Cognitive Requirements

The physical requirements described here are representative of those that must be met by an employee to successfully perform the essential functions of this position. Reasonable accommodations may be made to enable a qualified individual with disabilities to perform the essential functions of the position as required by federal, state, and local laws:

• Primarily move about the work environment.

• Frequently move about the work environment to complete the major responsibilities of the job.

• Ability to transport physical objects up to 25 pounds (11 kg).

• Primarily performed indoors in a manufacturing or warehouse environment where employees may be exposed to excessive noise and around moving equipment and parts.

• Ability to operate office equipment such as but not limited to computer, telephone, printer, and calculator. Ability to operate production equipment such as but not limited to manufacturing machines, packaging machines, forklift, pallet jack, and other production machinery.

• Ability to communicate verbally. Ability to communicate in written form.

Discover will not sponsor or transfer employment work visas for this position. Appl