Manager Data Science

At American Express, our culture is built on a 175-year history of innovation, shared values and Leadership Behaviors, and an unwavering commitment to back our customers, communities, and colleagues. As part of Team Amex, you'll experience this powerful backing with comprehensive support for your holistic well-being and many opportunities to learn new skills, develop as a leader, and grow your career.

Description: 

The Analytics, Investment and Marketing Enablement (AIM) team – a part of GCS Marketing Organization – is the analytical engine that enables the Global Commercial Card business. The team drives Profitable Growth in Acquisitions through Data, Analytics, AI powered Targeting & Personalization Capabilities.

This B35 role would be a part of AIM US team, based out of New York, and would be responsible for proactive retention and save a card analytics across the SME segment across marketing and sales distribution channels.  This critical role represents a unique opportunity to make charge volume impact of 2+ Billion.

The ideal candidate can drive strategic decision making and execute new strategies via advanced analytics, disciplined test & learn, and effective partnership. The position is part of a highly collaborative environment, interacting with and influencing partners across GCS at American Express.

Key Responsibilities include:

• Spearheading analytics to drive organic growth strategies comprising of customer retention efforts across marketing and sales channels.
• Develop/enhance precursors in AI models partnering with Decision science and collaborate across Marketing, Risk, and Sales to help design customized treatments depending upon the precursors.
• Be a key analytical partner to the Marketing and Measurement teams to report on Digital, Field and Phone Programs that promote growth and retention.
• Support and enable the GCS partners with actionable, insightful analytical solutions (such as triggers, Prioritization Tiers) to help the Field and Phone Sales team prioritize efforts effectively.
• Partner with functional leaders, Strategic Business Partners, and Senior leaders to assess and identify opportunities for better customer engagement and revenue growth.
• Excellent communication skills with the ability to engage, influence, and inspire partners and stakeholders to drive collaboration and alignment.
• Exceptional execution skills – be able to resolve issues, identify opportunities, and define success metrics and make things happen. Drive Automation and ongoing refinement of analytical frameworks.
• Willingness to challenge the status quo; breakthrough thinking to generate insights, alternatives, and opportunities for business success.

Minimum Qualifications:

• MBA or a master’s degree in a quantitative field (e.g. Finance, Engineering, Mathematics, Computer Science or Economics).
• At least 4 years of relevant work-experience in marketing analytics 
• Strong technical and analytical skills with the ability to apply both quantitative methods and business skills to create insights and drive results.
• Demonstrated ability to work independently and across a matrix organization partnering with business partners, functional owners, capabilities, technology teams and external vendors.
• Strong programming skills with SQL or Python

Preferred Qualifications:

• Good knowledge of statistical techniques like hypothesis testing, regression, knn, t-test, chi-square test
• Demonstrated ability to work independently and across a matrix organization partnering with capabilities, decision sciences, technology teams and external vendors to deliver solutions at top speed. Experience with commercial data and ability to create insights and drive results.