Executive Communications Program Manager

Executive Communications Program Manager

Job Category: Project and Program Management

Time Type: Full time

Minimum Clearance Required to Start: None

Employee Type: Regular

Percentage of Travel Required: Up to 10%

Type of Travel: Local

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CACI is seeking an Executive Communications Program Manager who will lead a team that provides senior-level communications support services for the U.S. Department of Homeland Security (DHS) Headquarters, Office of the Chief Information Officer (OCIO) Front Office. This team provides Communications Support, Graphic Design, Multimedia, and executive level writing/editing support to speaking engagements, news releases, social media, and marketing communications. As the Program Manager you are responsible for all activities, work products, and operational execution of contract support to the DHS OCIO Front Office. Strong candidates will have extensive government experience in executive communications support. Ideal candidates will also have a strong history of customer relationship management practices and techniques. The position will serve as the primary customer point of contact managing all content delivery and development efforts from concept to completion, fostering an agile, collaborative team culture with both CACI staff and customer stakeholders to drive cross-functional team communications.

This position is hybrid onsite/telework with onsite requirements 2-days per week on average and as required to support designated events. Onsite location is the National Harbor in Oxon Hill, MD with some support at the client site in Springfield, VA

Responsibilities:

• Plan, organize, and direct all program activities
• Oversee OCIO communications support services, including but not limited to, speechwriting, Technical Writing, News and Social Media Communications, Graphic Design, and Outreach Communications
• Ensure that program goals and objectives are met within contract terms and conditions
• Provide clear communications. Establish regular, open, and transparent communication channels including setting expectations, providing updates, and addressing concerns promptly.
• Understanding client needs. Understand the client's goals, challenges, and expectations for the program.
• Proactive problem-solving. Anticipate potential issues and address them before they become major problems. Be prepared with solutions when presenting challenges to clients.
• Deliver on promises: Consistently meet deadlines and deliver on agreed-upon objectives. If there are delays or changes, communicate these early and clearly.
• Build trust: Be honest, reliable, and demonstrate expertise.
• Manage expectations: Set realistic expectations about what can be achieved within given timeframes and with available resources. Resolve issues where expectations may be unmet.
• Provide consistent updates on progress, challenges, and successes. Use data and metrics to demonstrate value.
• Reply to client inquiries promptly, even if it's just to acknowledge receipt and provide a timeline for a more detailed response.
• Seek feedback client regularly, create feedback opportunities, and act on it to improve program performance and strengthen client relationship.
• Provide thought leadership to drive customer mission priorities and program success.
• Bring a collaborative, team-centric attitude and enthusiasm that encourages outreach and partnership.

Qualifications:

Required: 

• Ability to obtain a DHS Entrance on Duty (EOD).
• BA/BS and 15-years relevant experience, or equivalent (equivalency includes MA + 7 years applicable experience, BA + 10 years applicable experience or AA + 12 years applicable experience)
• A minimum of 5 years’ experience managing a team
• Strong organization and communications skills and ability to work collaboratively with Senior Government Leaders.
• Strong history of managing customer relationships (candidate resumes should clearly note this experience).
• Excellent written and verbal communications skills.
• Proficiency with MS Office Suite (Excel, PowerPoint, Visio).
• Strong initiative to proactively establishing relationships, setting up working groups to achieve outcomes, finding opportunities to innovate and improve value, as well as providing new ideas for improvement.
• Ability to work independently on a complex task with little direction and management oversight.
• Able to understand the day-to-day operational needs of customers and identify areas for improvement in business processes and propose solutions.

Desired: 

• Project Management Certification (PMP, Scrum, Agile)
• Able to d