Lead Process Improvement Strategy Analyst

Discover. A brighter future.

With us, you’ll do meaningful work from Day 1. Our collaborative culture is built on three core behaviors: We Play to Win, We Get Better Every Day & We Succeed Together. And we mean it — we want you to grow and make a difference at one of the world's leading digital banking and payments companies. We value what makes you unique so that you have an opportunity to shine.

Come build your future, while being the reason millions of people find a brighter financial future with Discover.

Job Description:

What You'll Do

If you enjoy problem solving, uncovering opportunities for marketing campaign process improvement, identifying and mitigating risks, and leading cross-functional teams, this job is for you! You will be responsible for leading initiatives, developing strategic enhancements, and completing ongoing monitoring, managing compliance and process improvement related tasks within Portfolio Marketing.

How You’ll Do It

• Helps management maintain and enhance department or functional units in support of the overall marketing processes, customer communications and compliance risks.

• Utilizes data and insights to identify opportunities to drive efficiencies, foster collaboration, and problem solve issues around marketing campaign operations.

• Innovates and drives operational strategies and process improvements to meet business and operational goals.

• Ensures a streamlined, more efficient, and effective customer experience.

• Uses data driven insights to identify process gaps and risks that lead to more fact-based problem solving to streamline workflow

• Leads business requirements ensuring accuracy and completes analyses to drive speed to market improvements for campaign planning and execution.

• Utilizes root causes and solutions identified from issues to drive continuous process improvement implementation.

• Responsible for the developing, monitoring and reporting strategic roadmaps with dashboards that outline key performance indicators to cross-functional teams and leadership

• Evaluates, monitors and/or tests the adequacy of business processes and practices with respect to risks, controls and regulatory requirements identifying gaps and issues.

• Documents and reviews process flows in BlueWorks Live, develops standard work templates and correlating job aids to support critical and core business activities.

• Assist teams managing through change management when new processes and capabilities are integrated into the marketing campaign workflow.

• Engages with internal and external business partners to formulate actionable solutions to business problems.

• Effectively and consistently communicates statuses and results.

Qualifications You’ll Need
The Basics

• Bachelor’s degree in Business Administration and Management or Continuous Improvement.

• 2 + years of experience in Analytics.

• In Lieu of Education 4 + years of experience in Business Analytics, Operations Process Analysis.

​Physical and Cognitive Requirements

The physical requirements described here are representative of those that must be met by an employee to successfully perform the essential functions of this position. Reasonable accommodations may be made to enable a qualified individual with disabilities to perform the essential functions of the position as required by federal, state, and local laws:

• Primarily remain in stationary position.

• Occasionally move about the work environment to complete the major responsibilities of the job.

• Ability to transport physical objects up to 10 pounds (5 kg).

• Primarily performed indoors in an office setting.

• Ability to operate office equipment such as but not limited to computer, telephone, printer, and calculator.  

• Ability to communicate verbally; Ability to communicate in written form.

Bonus if you have

• Masters Degree in Business Administration and Management or Continuous Improvement.

• 6 + years of Process Improvement.

• Agile, Lean Six Sigma, PMP Certification  

• Understanding and/or experience with end-to-end marketing campaign management

• Experience working in workflow tools e.g. Jira, Workfront

• Experience working with marketing technology and/or content management platforms

Discover will not sponsor or transfer employment work visas