Patient Care Navigator

Advance your career into a future-focused telemedicine position! Great opportunity to work from home!

We are looking for Patient Care Navigators to work full-time (40 hours per week). The current schedule needs are in the evening, with alternating weekend requirements. The salary is 19.00/hour. If you are tech-savvy, have excellent verbal skills phone and a strong work ethic, consider joining this team!

As a Patient Care Navigator, you will be responsible for processing calls and generating reports from Medcor Telehealth Triage clients, supervisors, or injured workers in situations where triage is not required, within our remote call center environment. During this process, you will be required to follow standard operating procedures to place calls in the correct company and location, gather & document basic demographic information about the workplace incident, and provide information to the injured worker or supervisor as requested by Medcor’s client.


Here’s why people love working for Medcor:

• Stability! We’ve been around since 1984.
• Competitive pay and benefits.
• Training to give you the tools you need to succeed.
• Future opportunities – Medcor is a growing company with a lot more to offer than just this job. There are opportunities to move vertically, horizontally, and geographically!
• Open-door policy. Your opinion matters – speak your mind! We encourage it and we look forward working together to improve our organization and your job.

A typical day in the life of a Patient Care Navigator

• Answer inbound employee and/or supervisor injury report calls where triage is not required, within a fast-paced remote call center environment. Immediately transfer calls requiring triage to the appropriate triage queue. • Follow standard operating procedure and client specific directives in order to correctly gather pertinent information from injured workers or supervisor and enter into proprietary software to complete the call report. • Enter information into Medcor’s Triage software application that accurately reflects the phone interaction of each inbound/outbound triage call associated to one of Medcor’s Client’s, either supervisor, injured employee, or medical providers. • Ability to follow protocols, including Medcor’s proprietary algorithms and completing forms/fields in the application. • Use professional phone etiquette & excellent customer service skills during phone interactions to help ensure client satisfaction & retention. Effectively assist the caller with problem solving all issues related to their call. • Promote clear and coherent verbal communication with callers following an appropriate line of questioning and clarification of information when needed. • Read & apply all client specific directives as they appear throughout the call process, gathering or providing information to injured worker and/or supervisor as directed. • Responsible for collecting and inputting data elements that will support the documentation and reports • Follow HIPAA Compliance Policies to protect the confidentiality of information. • Responsible for personal schedule adherence and accurately reflecting all shift activities using the phone system.