L1 Support Intern

Large company with great ambitions and close relations

Efficy is a leading European Customer Relationship Management (CRM) solution that provides businesses of all sizes with comprehensive, flexible, customizable, and scalable software to support their growth. Efficy’s platform includes solutions for marketing automation, sales, project management, customer service, and customer engagement. Currently, more than 300,000 users across 63 countries rely on Efficy’s tools.

Founded in 2005 and headquartered in Brussels, Efficy has around 500 employees working in local offices across Belgium, France, Spain, the Netherlands, Sweden, Denmark, Finland, Norway, Poland (Warsaw), Hong Kong, or remotely.

Our mission is to contribute to the success of every company by helping them turn customer data into valuable insights while simplifying their employees' work.

At Efficy, no two days are the same, and things evolve quickly. So, fasten your seatbelt and join us on this exciting journey!

A unique work experience & company culture

We want our employees to thrive in their daily lives, which is why you can expect exciting challenges, online music quizzes, onsite ping-pong tournaments, and much more. Communication is informal, and your colleagues are always just a short call away.

Your Impact

Join our team as an L1 Support Agent, where you'll be the first point of contact for our internal CRM users, ensuring a seamless and efficient experience.

Key Responsibilities

• Be the First Point of Contact: Provide exceptional support via tickets, phone, email, and chat, ensuring users get fast and helpful assistance.
• Resolve & Troubleshoot: Analyse functional issues and help users directly,
  leveraging tools like TeamViewer to diagnose and resolve problems.
  •  Guide & Educate: Answer user questions on our internal CRM
  functionalities, empowering them to make the most of the system.
  •  Collaborate & Escalate: Work closely with internal teams, escalating
  complex issues while providing valuable user insight.
  •  Stay Ahead: Continuously expand your knowledge of our internal CRM tools
  and internal procedures to maximize your impact.
  •  Contribute to Innovation: Help improve support resources, knowledge
  databases, and troubleshooting guides to enhance the overall user
  experience.

Starting date in September

Profile

• Fluent in English + proficiency in Dutch or French
  •  Strong communication, problem-solving, and collaboration skills
  •  Hands-on, curious, and eager to learn.
  •  Team player, independent, articulate, and proactive in a fast-paced
  environment.
• QA knowledge (manual/automation testing) is a plus
• Knowledge of CRM technology or other Software is an advantage.
  

We offer YOU

• A stable and growing company with an entrepreneurial mindset where we will listen to your ideas and support you to make it happen
• Unpaid internship but we're providing some allowances 
• High flexibility and hybrid work is part of our DNA
  •  State-of-the-art offices with our unique co-living-co-working concept where
  teamwork is the norm
  •  Events: team lunches, after work, sports.
  •  Learning opportunities: languages, tech, product, sales techniques,
  leadership.

Do you have questions about this position? Please contact veronique.tshoz@efficy.com

Find more jobs at https://jobs.efficy.com

Efficy is a people-first employer, committed to providing equal opportunities for all candidates. We take pride in the diversity of our team and welcome you—exactly as you are. This includes your gender identity, sexual orientation, religion, ethnicity, age, or disability status.

If you're interested in joining us, we encourage you to apply. We can’t wait to meet you!

Disclaimer

Efficy does not accept unsolicited assistance from search firms for this employment opportunity. Please refrain from making phone calls or sending emails.

All résumés submitted by search firms to any Efficy employee via email, the internet, or any other method without a valid written search agreement in place for this position will be considered the sole property of Efficy. No fees will be paid if a candidate is hired as a result of an unsolicited referral or through other means.