Senior Plant Maintenance Technician - West Des Moines

At GFiber, we believe in the power of great internet that lets people do more, helps communities get stronger and makes amazing things possible. We’re not just growing to build better internet experiences, we’re also building a welcoming place where people who want to make a difference can grow their careers.

GFiber is an Alphabet company that brings Google Fiber and Google Fiber Webpass internet services to homes and businesses across the United States. Our growing, inclusive team is expanding as we connect more cities and people.

This role is not eligible for immigration sponsorship.

The application window will be open until at least November 11th, 2024. This opportunity will remain online based on business needs which may be before or after the specified date.

 

Area Description:

The Field Operations team is responsible for the installation, maintenance, and repair of residential and small business services. Within GFiber’s Field Operations, the Plant Maintenance team supports wired and wireless customer installation and network construction leading to the growing and maintaining of GFiber networks.

 

Role Description:

As a Senior Outside Plant (OSP) Maintenance Technician, you will focus on the installation, repair, and maintenance of the GFiber physical plant in the Distribution Network. You will diagnose and correct all service impacting root causes from the central office, remote terminal, or hut location to the customer’s premise equipment. You will assist vendor partners to develop expertise in the installation, maintenance, and repair of outside plant (OSP) while continuing to provide coverage for downstream portions of our network infrastructure.

 

In this role, you'll:

 Technical Expertise:

• Network Troubleshooting:
• Ensure continuous residential and small business services by identifying and resolving service-disrupting issues spanning from the central office to customer premise equipment within the GFiber network.
• Diagnose and correct issues with outside plant (OSP) network connectivity, including drop cabling, network interface units, patch panels, media cabinets, and Optical Network Terminals (ONTs).
• Troubleshoot and resolve problems related to inside wiring (fiber, ethernet, coaxial, and twisted pair cabling), powering systems (including backup power, UPS, etc.), and network devices (media gateways, modems, routers, switches).
• Network Infrastructure:
• Install, restore, or maintain aerial and underground cable plant.
• Install and test Ethernet jacks, make cross connects in telecom spaces, and perform installation/construction duties, maintenance, and troubleshooting of cabling and network devices.

Customer Service:

• Navigate complex customer interactions with exceptional client service, professionalism, and thoroughness.
• Communicate effectively with internal colleagues and external customers.
• Cultivate relationships with property managers and building owners through advanced technical knowledge, effective communication, and collaboration.

Teamwork and Leadership:

• Execute operational processes and procedures with attention to detail.
• Foster a culture of continuous learning by collaborating with team members to achieve proficiency in troubleshooting complex issues affecting network connectivity and inside wiring.

Additional Responsibilities:

• Ability to work non-standard working hours, including nights, weekends, holidays, and varying shifts, and be willing to travel domestically up to 10% of the time.

 

At a minimum we’d like you to have:

• 5 years experience in Fiber to the Home (FTTH)/ Gigabit Passive Optical Network (GPON) network construction and/or fiber network deployments.
• 5 years of experience in fiber splicing for both termination and midspan use cases, optical time-domain reflectometer (OTDR) and Power Meter fiber optic testing.
• 3 years of experience managing relationships with contractors and vendors of varying types and sizes.
• Experience with physical layer components of networking infrastructure, including twisted pair copper cabling (Category 5 or greater), 66 blocks, 110 blocks, patch panels, fiber optic cabling, etc.
• Valid driver's license.
• Ability to lift/move up to 50lbs of equipment as required.
• Ability to pass a motor vehicle record check that meets company standards.
• Ability to work non-standard working hours as needed including nights, weeke