Patient Account Representative - Family Medicine Residency Programs (Cheyenne)

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Why Choose Us?

At the University of Wyoming, we value our employees and invest in their success. Our comprehensive benefits package is designed to support your health, financial security, and work-life balance. Benefits include:

• Generous Retirement Contributions: The State contributes 14.94% of your gross salary, and you contribute 3.68%, totaling 18.62% toward your retirement plan.
• Exceptional Health & Prescription Coverage: Enjoy access to medical, dental, and vision insurance with competitive employer contributions, that include 4 deductible options to suit your needs.
• Paid Time Off: Benefit from ample vacation, sick leave, paid holidays, and paid winter closure.
• Tuition Waiver: Employees and eligible dependents can take advantage of tuition waivers, supporting continuous education and professional growth.
• Wellness and Employee Assistance Programs: Stay healthy with wellness initiatives, counseling services, and mental health resources.

At the University of Wyoming, we are committed to creating a supportive and enriching workplace. To learn more about what we offer, please refer to UW’s Benefits Summary.

JOB TITLE:   

Patient Account Representative

JOB PURPOSE:   

Serve as primary point of contact for patients.  Provide exceptional customer service in response to high volume of incoming calls regarding account status.  Determine compliance with departmental policies and procedures and the Fair Debt Collections Act (FDCPA) and HIPAA regulations.  Position located in the UW Family Medicine Clinic located in Cheyenne, Wyoming.

ESSENTIAL DUTIES AND RESPONSIBILITIES:  

• Provide customer service to all patients and answer questions regarding medial accounts.
• Explain insurance benefits to patients regarding Explanation of Benefits (EOB) and balances.
• Collect updated insurance information from patients and notify billing specialist of changes.
• Assist patients with terms for repayment structures by setting up payment plans.
• Generate statements for patients.
• Review rejected statements containing invalid information.  Update said information and resubmit.
• Review delinquent accounts and submit to collection agency.
• Enter qualifying accounts into Medicare Bad Debt spreadsheet.
• Contact patients to inform of overdue balances.
• Serve as back up for front desk.

SUPPLEMENTAL FUNCTIONS:  

• Perform miscellaneous job-related duties as assigned.
• Participate in performance-related goal setting and achievement to meet personal and organizational goals and objectives.
• Attend and participate in training and other personal professional development activity.

COMPETENCIES:

• Service Orientation
• Consistency
• Sensitivity
• Analysis/Problem Identification

MINIMUM QUALIFICATIONS:  

Education: High School/GED

Experience: 1-2 years customer service experience in healthcare setting

DESIRED QUALIFICATIONS:  

• Proven experience using a Practice Management System and/or managing Accounts Receivable functions
• Progressive experience in a medical office setting, including daily account reconciliation and posting patient payments
• Prior experience working in a Federally Qualified Health Center (FQHC) or Rural Health Clinic (RHC)
• Proficiency in spreadsheet tools (e.g., Excel, Google Sheets) and/or experience developing data dashboards
• Strong analytical and creative problem-solving skills
• Exceptional organizational abilities with keen attention to detail

REQUIRED APPLICATION MATERIALS:

Complete the online application.  The department additionally requests candidates upload the following document(s) for a complete application:

1. Cover letter
2. Resume or C.V.<