Manager, Quality Systems (Arizona)

Hims & Hers is the leading health and wellness platform, on a mission to help the world feel great through the power of better health. We are redefining healthcare by putting the customer first and delivering access to care that is affordable, accessible, and personal, from diagnosis to treatment to delivery. No two people are the same, so we provide access to personalized care designed for results. By normalizing health & wellness challenges and innovating on their solutions, we’re making better health outcomes easier to achieve. 

Hims & Hers is a public company, traded on the NYSE under the ticker symbol “HIMS.” To learn more about the brand and offerings, you can visit hims.com/about and hims.com/how-it-works . For information on the company’s outstanding benefits, culture, and its talent-first flexible/remote work approach, see below and visit www.hims.com/careers-professionals.

About the Role:

The Quality Systems Manager will play a key role in overseeing and ensuring the efficient management of quality-related activities. You will be responsible for maintaining operational efficiencies, optimizing production yields, and managing the batch manufacturing process. The QS Manager will also track and analyze quality events, ensuring timely resolution and assisting in investigations as necessary. Additionally, this role includes KPI reporting, supplier support, and cross-functional collaboration to maintain the highest quality standards across the facility.

This position requires working onsite at our Gilbert, Arizona facility.

You Will:

• Lead the development, implementation, and continuous improvement of the company's Quality Management System (QMS), ensuring compliance with industry regulations and internal standards.

• Manage and support audits, both internal and external, ensuring all quality documentation is accurate, current, and readily accessible.

• Oversee the management and reporting of nonconformance, CAPA (Corrective and Preventive Actions), and risk management processes, working cross-functionally to ensure timely resolution.

• Lead and collaborate with cross-functional teams to identify and implement improvements to enhance product quality and operational efficiency.

• Provide training and guidance to staff at all levels regarding quality system requirements, procedures, and best practices.

• Maintain an up-to-date knowledge of industry standards, regulations, and best practices related to quality management, and implement changes as necessary.

• Report on quality metrics to senior leadership, driving data-driven decision-making and promoting a culture of accountability and quality at all levels of the organization.

• ​​Contribute to additional quality systems tasks and support projects or initiatives as needed, in alignment with evolving business needs in a growing organization.

You Have:

• Bachelor’s degree in Engineering, Quality, Life Sciences, or a related field (or equivalent experience).

• 5+ years of experience in a Quality Assurance or Quality Management role

• 2+  years in a leadership position, ideally within a regulated industry (e.g., pharmaceuticals, medical devices, or manufacturing).

• In-depth knowledge of quality systems, ISO standards (such as ISO 9001), FDA regulations, ICH Quality, CRFs, and other relevant quality frameworks.

• Strong experience with risk management, audit management, and root cause analysis techniques.

• Proven ability to lead teams, drive continuous improvement, and develop strategies that result in measurable quality enhancements.

• Excellent communication, interpersonal, and problem-solving skills with the ability to work effectively across all levels of the organization.

• Strong project management skills, with the ability to prioritize tasks and manage multiple projects simultaneously.

Our Benefits (there are more but here are some highlights):

• Competitive salary & equity compensation for full-time roles

• Unlimited PTO, company holidays, and quarterly mental health days

• Comprehensive health benefits including medical, dental & vision, and parental leave

• Employee Stock Purchase Program (ESPP)

• 401k benefits with employer matching contribution

• Offsite team retreats

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