WorkForce Software, Digital Experience & Community Marketing Partner

WorkForce Software, an ADP company, is hiring a Digital Customer Experience & Community Marketing Business Partner

 

Applications for this role will be accepted until 11/28/2025.

Ideal candidates will reside in the Eastern or Central US time zones.

• Are you looking to grow your career in an agile, dynamic environment with plenty of opportunities to progress? 
• Are you a continuous learner who embraces ongoing training, development, and mentorship opportunities? 
• Are you looking to be yourself in a culture that values equity, inclusion, and belonging and creates a safe space for diverse perspectives and insights? 

 Well, this may be the role for you. Ready to make your mark?

 

The WorkForce Software (WFS) Digital Customer Experience & Community Marketing Business Partner will own the end-to-end digital experience for our global customer base. In this role, you’ll bring together our customer community, Gainsight PX, and digital engagement channels to create a connected, scalable, and self-service journey that empowers customers to find value faster, stay engaged longer, and grow with us. 

You’ll partner closely with Customer Success, Marketing, Product, and Operations to design digital touchpoints that drive engagement, retention, and advocacy. This is an opportunity to shape how thousands of users experience WorkForce Software every day — through technology, content, and community. 

 

Like what you see? Apply now!

What you’ll do:

• Lead the strategy and daily management of the WorkForce Community, driving engagement, membership growth, and satisfaction.
• Build and optimize digital journeys across Gainsight CC, PX, and Docebo, ensuring customers have intuitive, self-serve access to the resources they need.
• Develop tech-touch programs and automation that scale personalized communications and lifecycle engagement.
• Analyze behavioral data and community metrics to inform strategy and continuously improve digital experiences.
• Partner cross-functionally to integrate digital CX insights into campaigns, onboarding, and retention initiatives.
• Establish governance and moderation standards for a professional, inclusive, and customer-led community.
• Serve as the voice of the digital customer, advocating for improvements based on engagement and sentiment data.

Requirements:

• You will have 8+ years’ of experience in digital community management, client marketing, or digital experience roles in a B2B SaaS environment.
• Experience managing community platforms (Gainsight CC preferred) and familiarity with tools like Gainsight PX, CS, and content management systems.
• Strategic thinker with a passion for improving the Client and prospect journey through digital channels.
• Analytical mindset with the ability to derive insights from engagement and platform data to inform decisions.
• Ability to travel up to 10%
• Associates that live near an ADP or WorkForce office are expected to work a hybrid model. 

A college degree in marketing, communications, or related field is great but not required. What's more important is having the skills to do the job. Other acceptable experiences could include: 

Experience noted above, OR

• Military Experience. We recognize and appreciate the unique talents and experiences Veterans bring to the table. We value the discipline, commitment, and problem-solving abilities you developed and are excited to provide an environment where you can continue to make a meaningful impact.

Qualifications

THINGS THAT SET YOU APART:

• Growth in active community participation and engagement rates.
• Improved digital adoption and PX usage metrics.
• Increase in self-service resolutions and customer satisfaction.
• Demonstrated impact on r