Customer Experience Representative

Description

We are seeking a detail-oriented Customer Service Representative to support both customers and the sales team throughout the order lifecycle. This is not a high-volume call center environment. Instead, you'll work closely with customers on custom orders, provide product support, and coordinate with internal departments to ensure accurate and timely order fulfillment.

Successful candidates will be comfortable handling customer inquiries, processing orders, troubleshooting issues, and collaborating with teams such as Engineering, Warehouse, and Sales to resolve customer-specific questions.

New hires will begin in an Order Processing Representative capacity, focusing primarily on order entry and system navigation while learning our products, processes, and ERP system. As product knowledge grows, responsibilities will expand to include more customer interaction, problem-solving, and sales support activities.

Key Responsibilities

• Process customer orders accurately and efficiently within SAP
• Provide customer and sales support via phone and email
• Generate quotes and assist with pricing inquiries
• Track and expedite orders to ensure on-time delivery
• Coordinate with Engineering, Warehouse, and other departments to resolve customer-specific questions and order issues
• Handle restocking requests, returns, and order modifications
• Troubleshoot customer concerns and identify appropriate solutions
• Maintain accurate customer and order information
• Utilize Outlook, Excel, SAP, and CRM tools to manage daily responsibilities
• Ensure a high level of accuracy and attention to detail in all order-related activities

Required Qualifications

• Minimum 1 year of customer service, order entry, or related experience
• Strong attention to detail and data accuracy
• Ability to think analytically and learn technical products and processes
• Typing speed of at least 45 WPM
• Strong written and verbal communication skills
• Proficiency with Microsoft Outlook and Excel

Preferred Qualifications

• Experience working in SAP
• 2-4 years of experience in technical customer service, order management, or customer support
• Bachelor's degree preferred
• Demonstrated interest or experience in technical or hands-on activities (e.g., automotive repair, mechanical work, farming, manufacturing, DIY projects, etc.)
• Experience working with custom products, manufacturing environments, or complex order processes

Key Skills

• Customer Service
• Order Processing
• Customer Support
• Data Entry
• SAP
• CRM Systems
• Microsoft Outlook
• Microsoft Excel
• Problem Solving
• Cross-Functional Communication
• Attention to Detail
• Order Management

Job Type & Location

This is a Contract to Hire position based out of Waunakee, WI.

The pay range for this position is $23.21 - $23.21/hr.

Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following: • Medical, dental & vision • Critical Illness, Accident, and Hospital • 401(k) Retirement Plan – Pre-tax and Roth post-tax contributions available • Life Insurance (Voluntary Life & AD&D for the employee and dependents) • Short and long-term disability • Health Spending Account (HSA) • Transportation benefits • Employee Assistance Program • Time Off/Leave (PTO, Vacation or Sick Leave)

This is a fully onsite position in Waunakee,WI.

This position is anticipated to close on Aug 25, 2026.

About TEKsystems

We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company.

The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any char