Floating Assistant Community Manager

ABOUT GREYSTAR

Greystar is a leading, fully integrated global real estate platform offering expertise in property management, investment management, development, and construction services in institutional-quality rental housing. Headquartered in Charleston, South Carolina, Greystar manages and operates over $300 billion of real estate in more than 265 markets globally with offices throughout North America, Europe, South America, and the Asia-Pacific region. Greystar is the largest operator of apartments in the United States, managing over one million units/beds globally. Across its platforms, Greystar has nearly $79 billion of assets under management, including over $35 billion of development assets and over $36.5 billion of regulatory assets under management. Greystar was founded by Bob Faith in 1993 to become a provider of world-class service in the rental residential real estate business. To learn more, visit www.greystar.com.

JOB DESCRIPTION SUMMARY

This role supports and assists the Community Managers in a neighborhood model by overseeing and managing the financial and operational functions across four communities. Responsibilities include completing accounting and bookkeeping tasks, preparing monthly close-out and financial reports, processing invoices for payment, collecting rent, fees, and other payments, completing bank deposits, managing dispositions, and performing account reconciliations. The role also requires using property management software to accurately record, track, and report all financial activity across the portfolio of four communities.

JOB DESCRIPTION

• Completes daily financial transactions across four communities in a neighborhood model by collecting and posting rent, fees, and other payments, preparing daily bank deposits, reconciling bank accounts, preparing financial reports, and processing invoices and payables.
• Operates property management software (Yardi/OneSite) across all four communities, ensuring all transactions are entered accurately, records are maintained correctly, and system updates and backups are completed to preserve data integrity.
• Reviews resident ledgers and accounting records across four communities to identify unpaid or late balances, communicates with residents regarding outstanding amounts, implements collection procedures for delinquencies, and enforces lease terms to maximize revenue.
• Reviews, codes, and submits vendor, contractor, and service provider invoices for four communities by reconciling work performed or goods received, obtaining Community Manager approval, assigning correct Chart of Account codes, and coordinating between vendors, accounting, and ownership as needed.
• Follows established Company eviction procedures across four communities, including proper notice requirements, coordination of legal filings, resident removal processes, and court representation as required.
• Processes resident move-outs across four communities by reviewing lease terms and notice requirements, applying appropriate charges such as deposits and lease cancellation fees when applicable, and completing disposition processing in accordance with company policy and legal requirements.
• Supports resident satisfaction and retention across four communities by responding to complaints, questions, and service requests in a timely manner and ensuring appropriate resolution of issues.
• Acts as on-site supervisor in the absence of any Community Manager, overseeing daily operations across four communities by organizing and delegating work, coordinating maintenance and make-ready activity with maintenance leadership, and ensuring compliance with company policies and procedures.
• Assists in managing client and owner relationships across four communities by participating in owner meetings, conducting community tours, providing performance updates, and responding to ownership requests as needed.
• May support leasing and marketing efforts across four communities by greeting prospective residents, collecting guest card information, touring units and models, assisting with applications and credit screening, and supporting lease execution and deposit collection.
• For California Only: The Assistant Community Manager or Leasing Manager must review all completed move-in files prior to submission to the Community Manager for review and approval.

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BASIC KNOWLEDGE & QUALIFICATIONS:
•    Bachelor’s degree in Business Management, Communications, or related field from an accredited college or university. 

•    1-3 years minimum of relevant experience in residence life and/or property management that demonstrates the application of community management, sales, marketing, and customer service background sufficient to ass