Product Manager, Mobile Apps

Ready to be a Titan?
ServiceTitan has ambitions to become the “Operating System of the Trades”. We spend every day trying to deliver the best experience possible to the hard working professionals of the Trades (HVAC, Plumbing, Electrical, etc.). We are looking for a Product Manager with the 10x impact mindset and a track record of driving new product features from concept to successful launch, market adoption, and customer outcome realization.

This is an integral role with the opportunity of making a huge impact for ServiceTitan contractors by enabling self-service to their customers as an extension of the great customer experience they already offer. Our contractors' customer base can range from commercial property managers to residential homeowners. Come join us in changing the lives of our contractors, and helping them achieve the extraordinary.

What you'll do:

• Contribute to a collaborative product team, helping to define the vision and strategic roadmap for ServiceTitan’s mobile applications.

• Execute effectively across all areas of the product life cycle, including research, concept, user stories, development, go-to-market, adoption, outcomes, and impact.

• Conduct research and discovery into ServiceTitan’s existing capabilities, working closely with Subject Matter Experts to understand and address the needs of various customer personas, including owners, office managers, and technicians.

• Collaborate with designers to generate design concepts that delight customers, perform UX research and validation, and create development-ready requirements.

• Work with mobile Product Managers and Engineers to validate the feasibility of requirements, make adjustments, estimate the level of effort, and prioritize against a continuously changing list of priorities.

• Present new mockups and features to internal and external stakeholders for validation and generating excitement.

• Understand and prioritize user needs based on customer analytics, user research, and competitive analysis.

• Manage the backlog of features and enhancements for clients, communicating timing and status to internal teams and customers.

• Assess customer escalations, understand their impact on the roadmap, and allocate resources for resolution accordingly.

• Collaborate with the QA team to prioritize product defects/bugs and provide guidance to the development team on expected behavior.

• Drive success and adoption of your products by working closely with product marketing managers in creating internal and external go-to-market and adoption plans

What you'll bring:

• 3-6 years experience, with at least 2 years in a product management role

• Experience with native mobile app development a plus

• Strong organizational, written, and oral communication skills

• Strong analytical skills and making decisions based on data

• Proven ability to deliver on commitments and timelines

• Prior experience bringing SaaS B2B products from conception to launch

• Ability to thrive in a dynamic and globally distributed environment, and manage multiple competing priorities

• Experience with agile development methodologies like Scrum

• Prior experience developing customer portal software is a strong plus.

• 4-year degree from a top university

Be Human With Us:

Being human isn’t about checking every box on a list. It’s about the experiences we have, people we meet, and the perspectives we share. So, if you have the skills but are hesitant to apply because of your background, apply anyway. We need amazing people like you to help us challenge the conventional and think differently about the problems that we’re solving. We’re in this together. Come be human, with us. 

What We Offer:
When you join our team, you’re not just accepting a job. You’re making a career move. Here’s how we’ll support you in doing some of the most impactful work of your career:

• Flextime, recognition, and support for autonomous work: Flexible time off with ample learning and development opportunities to continue growing your career. We offer a comprehensive onboarding program, leadership training for Titans at all levels, and other programs and events. Great work is rewarded through Bonusly, peer-nominated awards, and more.

• Holistic health a