Firewall IT Manager - Digital and Technology Partners - Remote

Firewall IT Manager - Digital and Technology Partners - Remote , Req#3013197

As a hands-on manager of the team supporting the firewall and F5 BIG-IP services, you are responsible for leading a team of support engineers who design, maintain, optimize, and troubleshoot the firewall and F5 infrastructure. This role requires a combination of technical expertise, leadership skills, and a commitment to ensuring the organization's network operates efficiently, effectively, smoothly, and securely.

• Team Management: Build and lead a team of support engineers. Provide guidance, mentorship, and support to team members. Define roles and responsibilities, set performance goals, conduct regular performance reviews, and promote professional development.
• Project Management: Lead firewall/F5 support engineering projects, including defining project scope, setting objectives, allocating resources, and managing timelines. Monitor project progress, identify, and mitigate risks, and ensure successful project completion.
• Network Planning: Collaborate with other teams and stakeholders to understand business requirements and develop network strategies to support those requirements. This includes capacity planning, network expansion, and technology upgrades.
• Performance Monitoring: Implement and maintain network monitoring tools and processes to continuously assess network performance and identify areas for improvement.
• Security and Compliance: Ensure network operations and security practices comply with industry standards, regulations, and organizational policies.
• Vendor Management: Evaluate and recommend network equipment vendors and service providers. Negotiate contracts, manage vendor relationships, and continuously monitor service-level agreements (SLAs) to ensure quality and cost-effectiveness. Ensure vendor KPIs metrics are achieved and maintained.
• Budgeting and Resource Planning: Collaborate with leadership to develop and manage the network budget. Identify resource requirements, assess technology investments, and make recommendations for infrastructure improvements.
• Documentation: Maintain accurate network documentation, configurations, develop and maintain Standard Operating Procedures and processes.
• Continuous Improvement: Stay current with emerging networking technologies, industry trends, and best practices. Identify opportunities for process optimization, automation, and efficiency gains within the network engineering function.

 

• Bachelors Degree in business, computer science or related field is preferred, or combination of relevant I.T. experience and technical or on-the-job IT training, with some supervision preferred.
• 5+ years (higher preferred) in the information technology field or its equivalent.
• 7+ years of experience with Palo Alto Next Gen Firewalls and VPN software including Palo Alto and Cisco.
• Extensive knowledge of F5 BIG-IP LTM/GTM/APM modules.
• Advanced understanding of the OSI level, routing and switching protocols as they relate to load balancing (STP, BGP, OSPF, TCP, SSL, SNAT, TLS, SSH, NTP).
• Strong understanding of application layer protocols including HTTP, HTTPS, SSH, SSL, TLS, and DNS.
• Very good communication skills, judgment and analytical/problem solving skills, and the ability to work effectively with client and IT management, staff and vendors.
• Must have excellent troubleshooting, organizational and documentation skills.
• Must be able to work with a team to manage changes.
   

Non-Bargaining Unit, 294 - DTP Network Services - MSH, Mount Sinai Hospital

Strength Through Diversity

The Mount Sinai Health System believes that diversity, equity, and inclusion are key drivers for excellence. We share a common devotion to delivering exceptional patient care. When you join us, you become a part of Mount Sinai’s unrivaled record of achievement, education, and advancement as we revolutionize medicine together. We invite you to participate actively as a part of the Mount Sinai Health System team by:  

• Using a lens of equity in all aspects of patient care delivery, education, and research to promote policies and practices to allow opportunities for all to thrive and reach their potential.
• Serving as a role model confronting racist, sexist, or other inappropriate actions by speaking up, challenging exclusionary organizational practices, and standing side-by-side in support of colleagues who experience discrimination.
• Inspiring and fostering an environment of anti-racist behaviors among and between departments and co-workers.

We work hard to acquire and retain the best people and to create an inclusive, welcoming and nurturing work environment where all feel they are valued, belong and are able to professional advance. We share the beli