Sr. Product Designer

About Paytient:
We’re on a mission to help people better access and afford care.  

Every day, millions of people, and their loved ones, need to see a doctor. For most of us, that moment is an uncertain one - we’re unsure of what’s wrong, who to go to, how long it’ll take to be seen, when we’ll feel better, and what it’ll cost.

Paytient partners with thoughtful employers and health plans who understand the impact of that moment and want to ensure that every one of their plan members are easily able to access and afford care. Our clients understand that an improved ability to self-pay for care changes patient behavior and creates value for the health plan.  This founding belief is becoming an emerging standard of care in health plan design and is now, in fact, a mandatory capability in some governmental health plans. Founded in 2018, Paytient is now part of nearly 6,000 employer health plans and providing certainty that people are better able to access and afford care.

We’re looking for passionate, collaborative builders to join our team and help us create a future where everyone can more easily access and afford care. 

What you’ll do

Paytient is looking for a Product Designer who is passionate about the power of Paytient's platform and mission to help remove cost as a barrier to care.

As a Product Designer, you’ll partner with Product and Engineering teams to create delightful, effortless experiences for our users. You'll shape our products by understanding our users' needs and translating them into intuitive designs, validating them frequently during their  path from concept to polished product. If you constantly analyze and obsess over other product’s experiences—we’d like to hear from you!

Here's more of what you'll do:

• Directly impact the health and success of the business and help our customers better access and afford care.
• Deeply understand customer needs, conduct user research, and use data insights to inform design decisions and ensure a delightful user experience.
• Partner with cross-functional teams (product, engineering, data, etc.) to shape the product vision, build design solutions, and influence strategic product direction with a strong focus on user empathy.
• Own the design process from concept to launch, crafting polished user experiences that delight our members, defining feature areas with meticulous detail, and ensuring quality and consistency across flows and multiple platforms (iOS, Android, Web).
• Build high fidelity prototypes for new ideas, validate with user testing and real-world feedback, and iterate rapidly to ensure product-market fit.
• Lead the evolution of the design system, ensuring scalability and consistency across Paytient’s experiences as the company grows.
• Evaluate design opportunities through business goals, UX research, competitive audits, and data insights. Utilize qualitative and quantitative data to inform design decisions and measure impact.
• Build relationships with cross-functional team members across disciplines to identify and address opportunities and effectively communicate process, goals, and team vision.
• Mentor other designers, elevate the design craft through thought leadership and hands-on coaching, and lead by example in articulating design concepts.
• Participate in design critiques and effectively present work regularly in stakeholder feedback meetings, including presenting to senior leadership.
• Help nurture a strong design culture, contribute to process improvements, and support the growth of a world-class design team.

What you’ll bring

• 6+ years relevant design experience at a tech, product-driven company
• Passion for improving access or affordability to healthcare 
• You seek to understand the needs of customers then explore and advocate for the strongest user experiences to solve their problems
• Mastery of visual design, product design software (Figma), UX principles, and prototyping methodologies.
• Experience conducting and leading user research and market research to gather data that supports decision making and experimentation.
• Strong product intuition and user empathy
• Ability to ideate and define the vision for new features and concepts
• Ability to thrive with significant autonomy and responsibility in fast-paced, highly collaborative, and iterative environment. Finding creative solutions and delivering high-quality work even under resource constraints.
• Experience aligning a broad set of stakeholders via strong written and verbal communication skills
• A compelling portfolio showcasing mobile app designs, particularly in health, wellness, or fitness, with an emphasis on direct contributions and measurable impact. 

While not required, you’ll thrive here if you