Jobs and Careers

Head of Support

San Francisco, United Statesfull_timeVerifiedPosted 22 Jan 2026

💰 $225,000/yr($185,000/yr – $225,000/yr)

About the role

We're on a mission to empower builders.

Massive reach: Our docs platform serves 100 million+ developers every year and powers documentation for 18,000+ companies, including Anthropic, Cursor, PayPal, Spotify, Coinbase, X, and over 20% of the last YC batch.
Small team, huge impact: We’re only 43 people today, backed by $22 million in funding, each new hire shapes the company’s trajectory.
Culture of slope over y-intercept : We value learning velocity, grit, and unapologetically unique personalities.

We grew in value faster than headcount and we’re looking to align the two quickly.

Turning Mintlify support into a genuine differentiator that accelerates our customers’ success, drives word of mouth, and signals operational excellence as a part of brand identity
Leading the existing team and build out a global customer support function with 24/7 coverage and sub-minute response times
Using differentiated quality of support as a way to drive referrals and expansion
Ensuring quality of support remains incredibly high even as volume expands, reducing engineering bandwidth spent on escalations

What you bring to the table

4-10 years experience in customer success, 2+ of which are in technical customer support roles, ideally as Head of Support
Have a technical mindset: can understand API issues, speak like a developer, and debug problems without engineering help
Previously built out and scaled 24/7 support systems with sub-minute SLAs at a company with a high bar for customer support
Experience managing distributed teams or contractor networks
Obsessive about customer outcomes, speed and quality, systems thinker; uncompromisingly high standards
Analytical orientation: comfortable digging into data to spot trends, diagnose issues, forecast staffing, and identify opportunities to improve efficiency and quality