Patient Nurse Navigator

Indiana Heart Physicians Building

5330 E Stop 11 Rd Indianapolis, Indiana 46237

When a patient requires care from different facilities and/or practitioners they need a Patient Nurse Navigator to identify needs and remove any barriers to timely, appropriate care. Our Nurse Navigators guide the patient from diagnosis through treatment and act as the central point of contact for the patient and the entire medical team. It’s a job that requires a strong communicator with excellent organization skills.

WHO WE ARE
With 12 ministries and access points across Indiana and Illinois, Franciscan Health is one of the largest Catholic health care systems in the Midwest. Franciscan Health takes pride in hiring coworkers that provide compassionate, comprehensive care for our patients and the communities we serve.
 

WHAT YOU CAN EXPECT

• A didactic learning experience in a fast-paced environment. 
• Identifying patients who need specialty care through clinical analysis for Franciscan primary care physician offices and hospital services
• Gathers and integrates patient, nursing, or information systems data from different sources/systems; analyzes and interprets to improve Clinical services.

• Provides clinical resources guidance on where to seek a second opinion, treatment or testing that may not be available locally, and how to access reliable sources of information.
• Assess patients for psychosocial distress and referral to a medical social worker or counselor if support that is more intensive is required.
• Patient & physician Liaison Answers questions as appropriate and serves as liaison to the physician for additional questions and concerns.
• Addresses tangible barriers to care such as finances, housing, transportation, childcare, prescription costs, and much more. Refers patients to the appropriate contact, such as a social worker, for support needed.
• Ensures any health information provided is accessible, such as securing documents printed in the patient’s own language or arranging for certified medical interpretation, either in-person or by phone/videoconference.
• A member of an interdisciplinary team to assess, secure, and coordinate appropriate services through the continuum of care.
• Empowers patients, families, and caregivers to assume as much responsibility for their care as possible, within the constraints of age, illness, and other factors.
• Educates patients about their disease, prescribed treatment, and side effects of treatment and how to manage them.

QUALIFICATIONS

• Preferred Bachelor's Degree Nursing
• 1-year related experience, 3+ years Preferred
• Cardiology or Cardiovascular experience Preferred
• Registered Nurse (RN)
• Basic Life Support Program (BLS) - American Heart Association
• Experience in Software clinical data analysis   

TRAVEL IS REQUIRED:

Never or Rarely

EQUAL OPPORTUNITY EMPLOYER

It is the policy of Franciscan Alliance to provide equal employment to its employees and qualified applicants for employment as otherwise required by an applicable local, state or Federal law.

Franciscan Alliance reserves a Right of Conscience objection in the event local, state or Federal ordinances that violate its values and the free exercise of its religious rights.

Franciscan Alliance is committed to equal employment opportunity.

Franciscan provides eligible employees with comprehensive benefit offerings. Find an overview on the benefit section of our career site, jobs.franciscanhealth.org.