Service Delivery Management, Analyst

Do you want your voice heard and your actions to count?

Discover your opportunity with Mitsubishi UFJ Financial Group (MUFG), the 7th largest financial group in the world. Across the globe, we’re 120,000 colleagues, striving to make a difference for every client, organization, and community we serve. We stand for our values, building long-term relationships, serving society, and fostering shared and sustainable growth for a better world.

With a vision to be the world’s most trusted financial group, it’s part of our culture to put people first, listen to new and diverse ideas and collaborate toward greater innovation, speed and agility. This means investing in talent, technologies, and tools that empower you to own your career.

Join MUFG, where being inspired is expected and making a meaningful impact is rewarded.

This is a hybrid position. The selected colleague will work at an MUFG office or client sites four days per week and work remotely one day. A member of our recruitment team will provide more details.

Summary

Responsible for supporting the Technical Operations Support Department with day-to-day operations, enterprise wide scheduling engineering support, mainframe support - CA7/Endevor, automation and scripting knowledge, along with strategic goals for the organization. Applies specific knowledge related to Production Batch Services, specifically the management of the scheduling functions and applications supporting this area. In depth knowledge of distributed and mainframe systems and the ability to resolve issues, identify areas for improvement and ensuring adherence to established procedures. Working closely with management to implement and lead new projects as part of MUFG’s strategic vision. Strong people skills and analytical skills.

Responsibilities

Provides daily operational and engineering support inclusive of Autosys JIL Script Creation and Troubleshooting, IBM SCC Transmissions, CA7 Job Creation and Troubleshooting, CA Endevor Operation Support, system monitoring, batch scheduling, file transfers and all other activities involving the data center. Ensures that all tasks are performed during the his/her shift in accordance to prescribed procedures.  Ensures that all problem incidents are properly documented and escalated as per department guidelines Has a working knowledge of Tidal job scheduler, both from an administration and tool engineering aspect, allowing for easier troubleshooting in event of product issues.  Works closely with application development and other infrastructure partners to test, implement and alter batch schedules and external transmissions to support the business needs.  Assists with departmental metrics and reporting in order to provide management with information on daily incidents and outages.
 

Qualifications

• Proven success understanding and managing an IT operations environment which carries out all tasks in a timely and reliable way
• Experience in Enterprise IT operations, monitoring practices and technologies for successful IT service delivery.
• Deep knowledge of Production Batch Scheduling and Transmission Services, along with the applications associated within the function – CA7, CA Autosys, Tidal, IBM Sterling/GIS, Splunk
• Experience in ensuring a consistent process is in place for analyzing and processing notifications, warnings and alerts for Event Management.
• IT infrastructure architecture and capability planning
• Large-scale enterprise infrastructure system development and integration
• Server: active directory (AD)/dynamic host configuration protocol (DHCP)/domain name server (DNS), file/print, database, web, messaging, infrastructure application, business applications, remote access, virtualization
• Storage: direct-attached storage (DAS), network attached storage (NAS), storage area network (SAN)
• Network: local area network/wide area network (LAN/WAN), Wi-Fi, virtual private network (VPN)
• Cloud services: Amazon Web Services (AWS) / infrastructure as a service/platform as a service (IaaS/PaaS)
• Server virtualization: (VMware platform, Hyper-V)
• Experience in preparing and managing of KPI reports and metrics for a multi-functional teams
• Experience in process documentation and data analysis
• Experience in working with application management, senior executives and line mangers in heavily matrixed environments with the ability to influence and drive change
• Strong written and verbal communication skills.
• Proficient in Excel, Word and PowerPoint
• Proficient with applying Service Operations concepts to industry standard frameworks and leading best practices to improve business performance
• Education: Bachelor's degree in Computer Science or equivalent work experience
• Requires 10+ years of in-depth IT Operations and Production Batch Support knowledge