Operations Assistant- Homecare

SUMMARY

The Operations Assistant performs various administrative functions to support daily operations for the Home Care Office. This individual should be self-driven, dependable, professional, and positive.

PRIMARY FUNCTIONS:

• Provides general administrative support for daily operations and special projects.
• Maintains front office organization and assist with set up for in-services and other functions.
• Assembles active clinical records, per agency standards. Labels and files the clinical record in the filing cabinet & thins out charts as needed.
• Breaks down all discharged clinical records per agency standards.
• Files visit notes and other clinical documentation in active and discharged charts.
• Maintains appropriate levels of documentation forms for use by staff.
• Prepares admission and Orientation packets.
• Assists with weekly Payroll.
• Checks agency mail & distribute to appropriate staff members.
• Process Accounts Payable for all vendor check requests including Independent Contractors and other Home Care community-based staff. Reviews and approves all AP headers for accuracy prior to sending to AP department for payment. Manages new vendor credential process.
• Assists with managing supply inventory & disbursement, as appropriate.
• Reports issues and complaints and involve management when appropriate.
• Assists field staff with troubleshooting the EMR systems.
• Assists the Medicare & Private office by calling clients for feedback.
• All other duties as assigned by manager.

SKILLS:

• Excellent oral and written communication skills
• Proficiency in composition of written communication preferred.
• Excellent interpersonal skills and customer service skills.
• Strong organization skills and attention to detail.
• Ability to deal with sensitive patient information and maintain confidentiality.
• Must be proficient with Microsoft Office Suite and current technology with the ability to learn new software  applications quickly.
• Positive demeanor.
• Ability to multi-task and prioritize quickly.
• Flexibility of hours if needed for special projects

QUALIFICATIONS:

(EDUCATION and/or EXPERIENCE)

• 1 Year office experience in the health care setting preferred.
• Matrix Care experience, preferred.
• Must have working computer and internet knowledge.

Work Location: In person