Client Onboarding Consultant

ADP is hiring Client Onboarding/Implementation Consultants. Role is hybrid, working 3 days in the office and 2 days at home each week.

 

In this position, you'll leverage our top-ranked training programs and world-class service guidelines, along with your business consulting expertise, to create exceptional onboarding experiences for each product or service implementation.

 

Consultants have Project Management level accountability. Depending on the scope and complexity of the project, and available staffing, Consultants often act in a capacity equivalent to a Project Manager.

 

Consultants coordinate with other ADP departments and work as part of an integrated team to address and resolve product, service and client-relations issues that implicate the overall framework, quality and standards of implementation services, and the development of new/revised approaches and techniques. Until the client is transitioned to ADP's Client Service organization following implementation, Consultants manage the client relationship. 

 

 

WHAT YOU'LL DO: Responsibilities 

 

What you can expect on a typical day:  

• Consult with clients to deliver a comprehensive ADP solution, Workforce Manager
• Guide and drive the client towards the best solution for their business needs
• Analyze existing systems, interface requirements, business processes
• Partner with clients to understand their business and related needs
• Incorporate new processes, tools and approaches when recommending an ADP solution
• Utilize broad knowledge to recommend solutions to the client when appropriate
• Understand client business issues and concerns and recommend and implement appropriate solution
• Build long term relationship and trust
• Interact/collaborate with ADP associates in sales and customer service
• Exchange routine information with members of client project team, including priorities, timeliness, issues as they arise

TO SUCCEED IN THIS ROLE: Required Qualifications 

• 3+ years of high-touch, client-facing experience
• 2+ years of Payroll industry experience
• Extensive payroll and tax compliance and best practice
• Excellent written and oral communication skills
• Attention to detail, process-oriented, self-directed, and inquisitive
• Analytical & problem-solving skills
• Easily adaptable and accepting of change
• Ability to manage competing priorities and take on various tasks and assignments as needs arise
• A college degree is great but not required. What's more important is having the skills to do the job. If you don't have a college degree, other acceptable experience could include:  
  • Experience noted above, OR
  • Military experience – skills including teamwork, resilience, negotiation, trust-building, and a "never lose" mentality will help you build relationships and achieve success. 

Qualifications PREFERRED QUALIFICATIONS: Preference will be given to candidates who have the following:

• Experience with eTime, Enhanced Time and/or ADP payroll applications
• Strong project management skills and the ability to multi-task
• Ability to work as part of a team to accomplish tasks
• Ability to demonstrate learning agility and critical thinking skills
• Certified Payroll Professional (CPP) or Fundamental Payroll Certification (FPC) is a plus.
• Experience leading initiatives/pilots
• PMP Certification

Status: Salary

Grade: 6