Supervisor, Clinical Business Operations

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The department of Neurology has an exciting opportunity for a Full Time Supervisor, Clinical Business Operations to work at UHealth. The Clinical Business Operations Representative Supervisor will work in conjunction with the department of neurology Clinical staff and administrative assistants to facilitate the prompt resolution of problems that arise in daily clinical operations, as these pertain to pre and post patient care. The incumbent in this position will perform all secretarial and receptionist functions necessary for the complete and efficient management of patients, including the uploading of necessary patient-care and records available. Using the standard greeting and appropriate telephone etiquette, he/she will answer all incoming telephone lines in a timely fashion adhering to divisional and departmental service standards related to telephone access to ensure that patients, referring physicians, and other customers can easily access the department by telephone. He/she will also assist patients in manner that promotes the perception that the staff is courteous, efficient and interested in their healthcare and will treat all patients with dignity and professionalism. This position will supervisor a core team of about 7 employees.

• Ensuring metrics are reviewed and met.

• Keeping time sheets in Workday.

• Creating and monitoring process flows.

• Answers telephone calls correctly processing all patient information for messages and patient requests. Enters and routes request to appropriate division in-basket or person within UChart

• Answers telephone calls professionally and courteously within five rings introducing the practice as established protocol using AIDET etiquette.

• Answers patient’s telephone calls, correctly processing information on ambulatory appointment scheduling or answering questions or solving problems. If necessary, transfers call to an appropriate person or department to assist the patient further.

• Reviews patient demographic information, insurance information and referral numbers for accuracy while having patient on the phone

• Accurately records all data and maintains necessary records or files for future new patient appointment in BOX, relating to clinical care received via main fax machine, distribution of incoming faxes and mail.

• Scan outside medical records/documents into UChart to have them ready for patients next follow up

• When ask He/She should acquires the materials necessary for the patient visit including medical records and communicates with patients regarding delays in schedule

• Respond to medical records inquiries on the in person, via fax, telephone and general medical records e-mail.

• Proactively works physicians clinical scheduled to maximize time and manage capacity

• Is responsible for monitoring access to new appointments and management of any waiting lists for appointments.

• Upload external MRI,MRA,MRV and CT imagings to RIS-PACS

• Is responsible for managing the Uchart Inbasket for assigned division

• Greets visitors and callers, handles their inquiries, and directs them to the appropriate persons according to their needs.

• Whether on the phone or in person, treats all patients, co-workers internal customers with dignity and professionalism.

This list of duties and responsibilities is not intended to be all-inclusive and may be expanded to include other duties or responsibilities as necessary.

Minimum Qualifications

• High school diploma or equivalent

• Minimum 5 years of relevant experience 

Knowledge, Skills and Attitudes:

• Ability to direct, manage, implement, and evaluate department operations.

• Ability to establish department goals and objectives that support the strategic plan.

• Ability to effectively plan, delegate and/or supervise the work of others.

• Ability to work evenings, nights, and weekends as necessary.

• Ability to recognize, analyze, and solve a variety of problems.

• Ability to work independently and/or in a collaborative environment.

Any relevant