Branch Operations Manager - OH

The Branch Operations Manager’s mission is to establish and manage a well-run StoneAge presence that supports the company’s strategic needs for walk-in sales, rentals, and repairs. This position will be responsible for all aspects of the regional facility, including managing the inventory, logistics, personnel, and customer service. They will be responsible for ensuring that the facility provides world class customer service and front line technical support. They will also need to build an effective team and create a strong partnership with StoneAge headquarters in Colorado.

This position reports to the Global Branch Operations Sr. Manager and pays between $85,000 and $90,000, depending on experience.

Requirements

Site Management

 ·         Build and develop a high performing team. Build effective teamwork both within the regional team and with StoneAge Headquarters.

·         Hire and manage site employees. Plan for future staffing needs and partner with the Global Branch Operations Sr. Manager to execute actions to close any gaps.

·         Provide feedback to the StoneAge headquarters on customer needs and methods for meeting them.

Inventory Management

·         Manage the regional site inventory profile. Make sure the site has the right inventory on hand for both product, spare parts, and rental/repair needs. Ensure that all inventory is tracked in the ERP system.

·         Ensure that inventory control processes are being followed. Perform cycle counting.

·         Perform all inventory management operations, including material receiving, counting, and transferring

Rental and Repair Management

·         Help create and manage a rental business at the regional site. Manage a fleet of rental equipment and ensure it is kept in a functional, high quality state. Ensure that rentals are readily available and all rental products and spare parts are tracked in the ERP system.

·         Manage the site to provide timely, high quality repair of select StoneAge products. Create and manage processes to track customer tools being repaired and spare parts.

·         Manage a technician to perform repairs and maintain the rental fleet.

·         Provide customer assistance for rentals and repairs.

Customer and Technical Support

·         Interface with customers and provide technical expertise to ensure that their immediate needs are met.

·         Answer customer phone calls and other inquiries and process counter sales for all types of transactions.

·         Ensure product is delivered to customer sites in a timely manner. This includes managing hot shot delivery services and personally delivering product when necessary.

·         Develop positive relationships with all customers.

·         Propose solutions to customers based on a strong understanding of their needs and the capabilities provided by StoneAge products.

·         Assist Outside sales team with product demonstrations as required.

·         Perform additional duties as requested by the Global Branch Operations Sr. Manager.

KNOWLEDGE AND TRAINING REQUIREMENTS

The Branch Operations Manager must:

·         Possess excellent interpersonal skills and be an effective team player and people manager

·         Have strong organizational skills and an ability to multitask

·         Be an independent self-starter with a strong work ethic

·         Have solid analytical skills and attention to detail for managing the site inventory

·         Be comfortable with computers, specifically including usage of an ERP system and spreadsheets

·         Have good mechanical skills and ability to gain knowledge of StoneAge’s products.  Previous waterblasting experience is strongly preferred.

·         Possess a quality mindset to ensure that the products work correctly and meet the customer’s needs

·         Be able to operate a forklift

OTHER INFORMATION

• Must be willing to support off-shift (24x7) customer requests
• Must be able to stand for extended periods of time.
• Travel may be required.

Benefits

StoneAge offers a comprehensive benefits program that includes:

• Group health, dental, and vision insurance
• Life insurance
• Long-term disability insurance
• Paid time off
• Paid holidays
• 401(k) plan with a guaranteed match
• Paid parental leave
• Wellness rewards program, and much more!

Even more exciting, we are an employee-owned company with profit-sharing and an Employee Stock Ownership Plan ("ESOP"), in which share