CRM Account Manager - East Bay/Oakland, CA

Additional Location(s): US-CA-Oakland/East Bay

Diversity - Innovation - Caring - Global Collaboration - Winning Spirit - High Performance

At Boston Scientific, we’ll give you the opportunity to harness all that’s within you by working in teams of diverse and high-performing employees, tackling some of the most important health industry challenges. With access to the latest tools, information and training, we’ll help you in advancing your skills and career. Here, you’ll be supported in progressing – whatever your ambitions.

About the role:

At Boston Scientific, we advance science for life by developing innovative solutions that improve the health of patients around the world. In our Cardiac Rhythm Management (CRM) division, we provide groundbreaking technologies that treat irregular heart rhythms, support heart failure management, and protect against sudden cardiac arrest. Our mission is to improve patient outcomes and quality of life through less-invasive, cutting-edge therapies—including implantable cardioverter defibrillators (ICDs), insertable cardiac monitorization systems (ICMs), and cardiac resynchronization therapy (CRTs).

 

As an Account Manager in CRM, you will be a key driver of growth and customer success within your territory. You'll build trusted relationships with healthcare professionals, deliver best-in-class service and support, and help clinicians deliver optimal patient outcomes through the use of our technologies. This is a strategic and hands-on role ideal for a results-oriented professional passionate about innovation, collaboration, and making a difference in patients’ lives.

 

Your responsibilities will include:

• Sell Boston Scientific products by scheduling and conducting sales calls with current and prospective customers to achieve revenue and unit growth targets on a monthly, quarterly, and annual basis
• Execute territory-specific sales strategies that address the needs of hospital staff, physicians, and decision-makers
• Assess customer needs, clinical goals, and procedural workflows by engaging with physicians and care teams to identify the most appropriate Boston Scientific solutions
• Address product or service concerns by developing effective solutions, independently or in collaboration with cross-functional teams such as clinical research, pricing, or marketing
• Cultivate long-term relationships with hospital stakeholders through meetings, conversations, and conference participation to expand network and uncover new opportunities
• Educate customers on clinical benefits and proper use of products via engaging presentations, demonstrations, and educational tools to support purchasing decisions
• Contribute to resource planning by recommending clinical support needs for implants, programming, troubleshooting, and follow-up care
• Attend and support device implants in hospital labs and operating rooms, and provide ongoing follow-up to ensure patient and customer success with implanted products

 

What we’re looking for in you:

 

Required qualifications:

• Bachelor’s degree or equivalent clinical/sales experience
• Minimum of 3 years’ experience in a clinical or sales role in medical device or pharmaceutical field sales
• Strong technical aptitude and ability to communicate complex technical concepts effectively
• Willingness to participate in a rotational 24/7/365 on-call schedule with the sales team
• Flexibility to work variable hours and complete an extensive training program

 

Preferred qualifications:

• Master’s degree or MBA
• Experience in Structural Heart, Interventional Cardiology, Electrophysiology, or related healthcare specialties
• Background in cardiovascular procedures and familiarity with device implantation