Senior Supervisor - Bank Fraud Wire Verification - Charlotte

General information

Career area Deposits Operations Work Location(s) 601 S. Tryon Street, NC Remote? No Ref # 20952 Posted Date 10-21-25 Working time Full time

Ally and Your Career

Ally Financial only succeeds when its people do - and that’s more than some cliché people put on job postings. We live this stuff! We see our people as, well, people - with interests, families, friends, dreams, and causes that are all important to them. Our focus is on the health and safety of our teammates as well as work-life balance and diversity and inclusion. From generous benefits to a variety of employee resource groups, we strive to build paths that encourage employees to stretch themselves professionally. We want to help you grow, develop, and learn new things. You’re constantly evolving, so shouldn’t your opportunities be, too?
Work Schedule: Ally designates roles as (1) fully on-site, (2) hybrid, or (3) fully remote. Hybrid roles are generally expected to be in the office a certain number of days per week as indicated by your manager. Your hiring manager will discuss this role's specific work requirements with you during the hiring process. All work requirements are subject to change at any time based on leader discretion and/or business need.

The Opportunity

The Senior Supervisor Bank Fraud Wire Verification is responsible for overseeing a team within a retail bank fraud call center. This position requires the ability to conduct in-depth research of complex situations, use subject matter disciplines to solve difficult problems, execute various risk mitigation efforts, and provide clear documentation of all findings. This role must also maintain a balanced perspective to ensure that the Ally Brand and high level of customer experience are maintained.

In office role with hybrid schedule, Ally work location is Charlotte NC 

The Work Itself

• Provide oversight of phone service level, fraud alerts workload, including but not limited to adherence to published policies/procedures and SLAs.
• Ensure that wire transfers are cleared by cutoff times to prevent delays and potential financial losses.
• Work with the Fraud Prevention Manager(s) and Director(s) on incidents and/or allegations involving any new or existing accounts set up in Ally Bank. Additionally, will interact with other departments of Ally Bank.
• Perform a series of reviews (including detailed link analysis) utilizing various tools and reports to identify potentially fraudulent activities on new/existing Ally Bank Deposit accounts.
• Be prepared to take inbound calls and work wire cases. Conduct "Know Your Customer" (KYC) procedures to verify the identity of customers and assess potential risks. And interviewing customers to gather information and assess the legitimacy of transactions flagged for potential fraud.
• Utilize sound judgment and knowledge of financial investigative tools/techniques to establish an investigative plan; initiate investigation by gathering facts and evidence; perform research and analysis using back-end customer profile and transactional sys