IT Business Senior Analyst

Are you looking for a career move that will put you at the heart of a global financial institution? Then bring your skills in analysis, problem solving and communication to Citi’s KYC Modernisation Team.

By Joining Citi, you will become part of a global organization whose mission is to serve as a trusted partner to our clients by responsibly providing financial services that enable growth and economic progress. 

Team/Role Overview 

KYC Modernization project is a multi-year, global initiative to standardize and transform "Know Your Customer" processes by implementing a new enterprise-wide platform. This long-term effort, involves replacing the legacy CitiKYC system and migrating documents to a central repository to create a more unified and efficient system. The project also includes related technical work, such as migrating microservices to updated infrastructure.  

The IT Business Senior Analyst is an intermediate-level position responsible for liaising between business users and technologists to exchange information in a concise, logical and understandable way in coordination with the Technology team. The overall objective of this role is to contribute to continuous iterative enhancement of the platform, responsible for turning ideas into delivery.  

What you’ll do 

The purpose of the role is to translate enhancement requests into functional requirements and ensure the solution is carried through to production seamlessly, with smooth handover and coordination throughout. You are responsible for analyzing partner system dependencies, identifying areas for improvement, and ensuring that the proposed technology solutions align with the company's strategic goals. 

Responsibilities include: 

• Formulate and define systems scope and objectives for complex projects and foster communication between business leaders and Technology

• Consult with users and clients to solve complex system issues/problems through in-depth evaluation of business processes, systems and industry standards and recommends solutions 

• Consult with stakeholders to determine system functional specifications and provides user and operational support 

• Identify and communicate risks and impacts, considering business implications of the application of technology to the current business environment 

• Act as advisor or coach to new or lower-level analysts and work as a team to achieve business objectives, performing other duties and functions as assigned 

• Has the ability to operate with a limited level of direct supervision.  

• Can exercise independence of judgement and autonomy.  

• Acts as SME to senior stakeholders and /or other team members.

• Engage with AI tools to streamline the software development lifecycle 

What we’ll need from you 

• 5+ years of relevant experience 

• Experience in data analysis with intermediate/advanced Microsoft Office Suite skills 

• Proven interpersonal, data analysis, diplomatic, management and prioritization skills 

• Consistently demonstrate clear and concise written and verbal communication 

• Proven ability to manage multiple activities and build/develop working relationships 

• Proven