Hospitality Manager - NYC

 

Position Title: Hospitality Manager - NYC 

Salary: $105,000-$110,000

 

Rapport is a specialized division of FLIK Hospitality Group focused on all aspects of guest and employee services, meeting and event planning and conference center management. Distinct from recruitment agencies, we do not engage in temporary contracts. Our commitment is to foster long-term career development, allowing ambassadors to enjoy the comprehensive benefits of working directly with us.

Rapport invests in all of its ambassadors, allowing them to attain their career aspirations. It starts with a warm welcome to our business, followed by an individual training and development program. You’ll be encouraged to become the very best you can be throughout your career here, and will be provided with the skills to step into your next big role.

Becoming a Rapport ambassador means becoming part of a global community, collaborating with diverse talents, sharing ideas, and experiencing a workplace culture that extends beyond local boundaries. Your journey with us is more than just a job: it’s a meaningful career.

 

 

Job Summary

The Hospitality Services Manager is responsible for leading a cross-functional team and managing the day-to-day operations. The individual in the role will provide overall planning and direction within the workplace to achieve operations and financial goals, maintain strong client relationships, and ensure we continuously support our communities in our dynamic environment.

Job responsibilities

• Leads, manages and inspires a diverse team to provide elevated service to clients and guests.
• Support onsite operations focusing on lobby, reception, catering and conference services.
• Closely manages all activity related to visitors, meetings, catering and events 
• Ensures all decisions are weighed for risk/reward and short/long term implications and thoroughly communicated with the client
• Drives and develops self and team towards building strong relationships with client(s) and achievement of KPIs (profitability, safety, engagement, etc.)
• Assists with the training of new hires, as well as the ongoing training of current staff, to ensure a consistent high level of professionalism among team members 
• Champions development, performance evaluations, succession planning, and has focused on building single- and multi-unit management skills; have full understanding of all roles within operation; supports the team with tools and systems
• Provides input with regards to associate performance, highlighting successes as well as areas for improvement 
• Assist with creating a collaborative environment amongst the team through events and personal introductions.
• Communicate effectively with peers, displaying accuracy and attention to detail both in verbal and written communications.
• Provides recommended new or updated policies and procedures pertaining to the various operations managed by Rapport in tandem with client approval 
• Coordinates weekly staffing schedule including provision for vacation and holiday coverage 
• Ensures all team members adhere to client approved attire 

Requirements:

3-5 years management expereince in upscale hospitaltiy environment

Apply to Rapport today!

Rapport is a specialized division of FLIK Hospitality Group and a member of Compass Group USA

Click here to Learn More about the Compass Story

 

Compass Group is an equal opportunity employer.  At Compass, we are committed to treating all Applicants and Associates fairly based on their abilities, achievements, and experience without regard to race, national origin, sex, age, disability, veteran status, sexual orientation, gender identity, or any other classification protected by law.

Qualified candidates must be able to perform the essential functions of this position satisfactorily with or without a reasonable accommodation. Disclaimer: this job post is not necessarily an exhaustive list of all essential responsibilities, skills, tasks, or requirements associated with this position. While this is intended to be an accurate reflection of the position posted, the Company reserves the right to modify or change the essential functions of the job based on business necessity. We will consider for employment all qualified applicants, including those with a criminal history (including relevant driving history), in a manner