Senior Technical Program Manager

Join us in bringing joy to customer experience.  Five9 is a leading provider of cloud contact center software, bringing the power of cloud innovation to customers worldwide.   

Living our values everyday results in our team-first culture and enables us to innovate, grow, and thrive while enjoying the journey together. We celebrate diversity and foster an inclusive environment, empowering our employees to be their authentic selves. 

We are actively seeking a Senior Technical Program Manager to focus on driving and delivering multiple complex programs simultaneously across the Five9 organization. In this exciting role, you will have the opportunity to work across the company and evangelize how our tech teams are building and architecting our newest innovations to support Five9's latest product offerings.

This role is a mix of strategic and tactical, where, using your extensive technical and leadership expertise.  You will own the program, anticipate, and mitigate risks whilst balancing business needs against technical constraints.  You will be required to build strong relationship between the Product Engineering applications/services, Product Management, as well as various Business Operations, Finance, and Executives alike.  Strong communication skills are a must.  Your responsibilities will include establishing commitments from dependencies, ensure high quality deliveries, and increase the productivity and velocity of the team to implement strategy and execution.  

Key Responsibilities:

• Build the technological knowledge necessary to assess readiness through communications, reviews, and retrospectives that enable other teams to effectively prepare for seamless delivery of capacity.
• Manage a portfolio of cross-functional initiatives, surfacing dependencies, mitigating risks, and ensuring outcomes align with company OKRs.
• Drive program execution and measurable performance. Establish governance frameworks over prioritization decisions to ensure alignment with key performance indicators and business outcomes.
• Act as an influential member of a highly integrated team composed of both technical and non-technical members.
• Work within a diverse team environment to build and execute work plans and schedules as applicable for program success.
• Plan requirements, identify risks, manage schedules, and communicate clearly with project stakeholders.
• Partner with stakeholders to define requirements, align priorities, and drive delivery across engineering, product, architecture, finance, and operations.
• Provide clear, concise program and portfolio reporting to leadership, enabling data-driven decision-making.
• Champion continuous improvement initiatives to scale agility, visibility, and velocity across programs.
• Mentor and coach other TPMs and cross-functional partners, raising the bar for delivery excellence, stakeholder engagement, and execution discipline.

Requirements:

• 7+ years of Technical Program Management experience in a related industry.
• A bachelor’s degree in engineering, Computer Science or equivalent.
• Exceptional written and verbal communication.
• A proven track record for being detail-oriented with a demonstrated ability to self-motivate and follow-through on initiatives.
• Thorough understanding of software development lifecycle from conception to delivery.
• Experience working with cloud-based technologies (AWS/GCP preferred).
• Experience managing programs across cross functional teams, building processes, and coordinating release schedules.
• PMP, Prince2, CSM, or equivalent.

Work Location: This role is fully remote for candidates who reside outside the 50 mile radius of our San Ramon office.  For candidates who reside within 50 miles of our San Ramon location, this role is Hybrid and would require 3 days a week (M, W, TH) in our San Ramon office. 

As part of our continued commitment to diversity, equity, and inclusion, Five9 supports pay transparency during the entire recruitment process.  Actual compensation packages are based on several factors that are unique to each candidate including, but not limited to: skill set, depth of experience, certifications, and specific work location. The range displayed reflects the minimum and maximum target for new hire salaries for the job across the United States. Your recruiter can share more about the specific compensation package during your hiring process.

Additionally, the total compensation package for this position may also include an annual performance bonus, stock, and/or other applicable incentive compensation plans.

Our total reward package also includes:

• Health, dental, and vision coverage, beginning on the first day of employment. Five9 covers 100% of