Resource Schedule Manager (Remote)

Pearson VUE is on the lookout for exceptional Event and Resource Schedule Manager, B2B. If you're a dynamic proven operations performer, have experience in the B2B IT training industry and have a proactive approach for creative delivery solutions, we want you to join our team. As the Event and Resource Schedule Manager, you'll work closely with our sales team driving essential business objectives. Your role will involve gaining a deep understanding of our business and markets, playing a pivotal role in delivering revenues, assist managing customers, and collaborating with cross-functional teams to help drive revenue growth for Pearson VUE. 

Reporting to the Sr Manager, Sales Operations, this is a remote/home-based position. While you'll have the flexibility to work remotely, residing within the region you support is preferred, with occasional regional and national travel for meetings (15% of the time). Please note that relocation assistance is not available for this position.. 

Accountability  

Post Sales Implementation: Process and input dedicated event customer training requests. Conduct client training on Pearson VUE processes and procedures related to the client contract. May include registration services, portal set-up, marketing set-up and other functions as required. 

Ensure proper invoicing of accounts by verifying computer-generated invoices, providing information to the accounting team for invoicing/collection issues as requested.  

Consistently follow all procedures established for the department and/or specific customer transactions and directives given by their manager.  

Conduct all telephone or written communications in a professional and courteous manner and in accordance with the company’s policies and supervisor instructions. 

Relationships: Maintain excellent working relationships with customers by responding to all inquiries and complaints concerning training orders, invoices, shipments, etc., in a courteous and efficient manner. Report customer feedback to management, including any signs of customer dissatisfaction. Act as a liaison between the Account Executives and clients as needed regarding invoicing and credit changes. The individual in this position will maintain high standards of professional and ethical conduct and always exhibit behavior commensurate with the trust and responsibility required of all Pearson VUE employees. 

 

Desired Skills & Experience 

Requires good judgment and decision-making abilities along with general office knowledge, including telephone techniques and computer skills, in a customer service environment is required.  Ability to multi-task and work in a fast-paced environment. Communication skills, both oral and written, are essential. Must be proficient with Microsoft Office applications and maintain a sufficient level of computer knowledge to identify and solve minor problems. 

Essential Job Duties 

• Assist the sales team with providing guidance, training and customer support through the front-end analysis, program development, implementation, and rollout phases for our clients.  

• Provide support for our clients for group and onsite training requests.  

• Develop and maintain produceorial documentation for the Corporate Services team and extranet portal.  

• Assist with the training and implementation of the CertPREP for our B2B clients 

• Become fully knowledgeable on the registration system assisting students and decision makers regarding registration process, class selection, designing custom classes, and delivery center information. 

• Works directly with customer management staff when the manager’s approval is required for class confirmation. 

• Assist the accounting/collections team with information to ensure corporate goals and aging are met, while minimizing bad debt risk. 

• Perform other duties and tasks as assigned.

 

Job Qualifications 

• Education:  bachelor’s degree and/or 2 years’ experience in a related area 

• Experience: Must have a minimum of 2-5 years’ experience in customer service, technical support, or related field. 

• Certification: Pearson IT Specialist Certification Preferred 

 

Required Skills:  

• Excellent oral and written communication skills are required. 

• Advanced Microsoft Office Skills in Excel, Access, and Word 

• Must be able to work in a fast-paced office environment. 

• Ability to work independently and creatively. 

• Must be able to deal effectively with people. 

• The ability to work under