Drop/Count Shift Supervisor

Drop/Count Shift Supervisor

Position Summary
As a Team Member of the Drop/Count team, the Drop/Count Shift Supervisor is a CRCR Ambassador and takes personal ownership to ensure all of their actions are in the best interest of the business. The Drop/Count Shift Supervisor is responsible for supervising all aspects of the drop/count process in accordance with California Gaming Regulations and CRCR policies and procedures, including but not limited to drop, pick-up, and the transferring of the drop to the Count room, as well as performing the main count.

Position Functions
Essential Functions
•    Provide exceptional internal and external Guest service, treating each with courtesy and consideration.
•    Support and motivate Team Members while ensuring team responsibilities are being performed according to established departmental standards.
•    Resolve Guest concerns and/or complaints in order to maintain positive Guest relations, expediting any issues to the appropriate departments, as necessary.
•    Complete daily reports and review internal audit documentation for accuracy and completion. 
•    Collect cash boxes daily in a quick and efficient manner while minimizing interruption of daily business operations. 
•    Conduct drop set-up, cash box replacement, and retrieval, along with transportation of BV carts to the count room. 
•    Utilize all drop equipment while practicing spatial awareness and taking special care around Guests and all surrounding areas.
•    Sort, count, wrap, and record contents of gaming drop boxes according to CRC/MICS standards.
•    Balance unaudited totals and generates reports.
•    Operate a 10-key calculator, currency counter/ automatic bill sorter.
•    Unload and reload cash box carts. 
•    Other duties as assigned.

Core Shift Supervisor Competencies 
•    Leads and manages people and processes while overseeing and directing daily department operations.
•    Serves as the subject matter expert on departmental processes and procedures.
•    Assist in recruitment, hiring, training, and Team Member engagement. 
•    Lead coaching, corrective counseling, and performance evaluations to Leads and Team Members. 
•    Set and oversee objectives and development for Leads and Team Members.
•    Develop and adjust schedules to align with business requirements.
•    Assists with employment terminations exclusively under the guidance and oversight of department management.

Skills
•    Strong listening and communication skills.
•    Problem-solving and critical thinking.
•    Must be able to work independently and maintain a high level of performance.
•    Must be able to complete tasks in a timely and efficient manner while maintaining business standards. 
•    Demonstrates a flock mentality, focused on teamwork and collaboration with others.
•    Provides exceptional service to internal and external Guests while leveraging the knowledge of the position and the business, ensuring a clucktastic experience for all. 
•    Stays engaged and motivated with the business, department, and all Team Members at all levels while encouraging growth and development of self and others. 
•    Builds lasting relationships by demonstrating honesty, integrity, and effective communication.
•    Driven to exceed expectations while remaining accountable and fair.
•    Count and sort eggs blindfolded while only listening to smooth jazz. 

Qualifications
Minimum requirements:
•    Must be at least 21 years of age.
•    High School Diploma (or GED or High School Equivalence Certificate).
•    1+ years in a Casino banking Lead or Supervisory role.
•    Familiarity with Accounting software.   
•    Familiarity with training Team Members.
•    Basic math skills.
•    Proficient in Windows and Microsoft Office Suite.  

Preferred qualifications: 
•    2+ years in a Casino banking Lead or Supervisory role.

Disclaimer
This document is for informational purposes only. A formal job description, including working conditions such as physical requirements, work atmosphere, etc., will be provided for signature during the offer process.