Technical Manager - Southeast

Founded by mathematicians and cyber defense experts in 2013, Darktrace is a global leader in cyber security AI, delivering complete AI-powered solutions in its mission to free the world of cyber disruption. We protect more than 8,400 customers from the world’s most complex threats, including ransomware, cloud, and SaaS attacks.

Our roots lie deep in innovation. The Darktrace AI Research Centre based in Cambridge, UK, has conducted research establishing new thresholds in cyber security, with technology innovations backed by over 130 patents and pending applications. The company’s European R&D center is located in The Hague, Netherlands.

Headquartered in Cambridge, UK, Darktrace has more than 2,400 employees located globally. Customers include public sector agencies, education institutions, media, organizations supplying critical infrastructure, and businesses of all sizes worldwide.

This is an excellent opportunity to join a fast-growing company, named one of TIME magazine’s “Most Influential Companies” for 2021 and one of Fast Company’s “Most Innovative AI Companies” in 2022. For more information on our cutting-edge technology, visit darktrace.com.

The Technical Director is a senior member of our Cyber Technology team. Darktrace is currently expanding its technical team to accommodate a rapidly growing customer base and accelerating revenue. This role is a dynamic and varied customer focused technical position. This person will provide leadership to the technical go to market team in pre-sale and post-sales accounts, working together with our Sales leadership to ensure customer needs are met. 

Key Duties & Responsibilities

• Lead our existing Technical Pre-Sales team in the US, Canada, and LATAM  supporting our mid-tier customers
• Partner with our sales and customer success leadership throughout the sales and renewal processes providing technical assistance and expertise to drive revenue and retention
• Grow and mentor the Americas Technical Pre-Sales team, providing leadership to managers and team leads
• Evaluate and propose improvements to the technical sales process
• Manage performance and key talent closely, ensuring that we are taking the necessary actions to retain top talent and manage performance at all levels

Qualifications & Experience

• 3+ years of experience managing a regional pre-sales sales engineering team for a software organization
• 5+ years of experience in a sales engineer or technical account manager role
• Strong knowledge in both on-premise and cloud networking
• Experience within the cyber security industry preferred
• Confident, polished communicator with a proven ability to build lasting, critical business relationships
• Bachelor's or Master's degree in a STEM discipline with a GPA of 3.5 or higher preferred 

Benefits we offer:

• 20 days of paid time off, 10 paid holidays and your birthday off
• 100% medical, dental, vision insurance + 100% for dependents
• Commuter benefits
• 401 (k)
• Pet insurance
• Life insurance