EHR Technical Lead

Are you looking for an opportunity to work with some of the most impactful and dynamic technology in the call center space? Does the idea of getting to utilize your expertise and provide amazing value and knowledge to a plethora of companies sound like the next great step in your career? If you answered yes to either of those questions, there's good news for you. Acqueon is what you are looking for!

Here at Acqueon we are continuously innovating the way business is done in call centers. From our rich data platform to our intelligent workflows, Acqueon's revenue execution platform lets customer-centric brands orchestrate campaigns and proactively engage with consumers to maximize the potential of every customer conversation. Using voice, messaging, and email channels, Acqueon is trusted by over 200 clients across industries to increase sales, drive proactive service, improve collections, and develop loyalty. At our core, Acqueon is a customer-centric company with a burning desire (backed by a suite of awesome, AI-powered technology) to help businesses provide friction-free, delightful, and referral-worthy customer experiences.

Regardless of the amazing suite of platforms under our umbrella, Acqueon understands there will always be a need for intelligent and innovative people who will help shape the future of our technology and company. This is why we are looking for a Healthcare Solution Expert to be a trusted source of knowledge in the world of Healthcare for Acqueon and our customers. If you or someone you know are looking to be a part of a growing and innovative organization this is the opportunity for you. 

What we are looking for

We are looking for a mission-driven EHR Technical Lead to join our Professional services team, to play a crucial role in ensuring the effective solution design, implementation, maintenance, and optimization of Acqueon's products for our customers in the healthcare space. The ideal candidate will possess a deep understanding of healthcare processes, technology solutions, and regulatory requirements, and will work closely with cross functional teams to delivery tailored solutions to meet our clients’ unique needs.

Key Responsibilities:

• Consulting & Solution Development:
  • Serve as the subject matter expert (SME) in healthcare, particularly in areas related to member and provider management, claims, billing, and healthcare delivery, including expertise in Epic and / or other EHR systems.
  • Develop tailored industry solutions by leveraging in-depth knowledge of healthcare processes, regulatory requirements, and technology systems.
  • Collaborate with clients to understand their business challenges, diagnose problems, and propose innovative solutions.
  • Provide training and educational materials to Acqueon teams on how to most effectively work with EPIC systems, ensuring proper documentation and compliance.
  • Accurately document technical issues, escalations, and customer interactions related to Acqueon's healthcare customers.
  • Collaborate closely with product development teams to integrate Acqueon products with EPIC EHR systems using EPIC APIs.
• Implementation Support:
  • Work with internal teams to guide the successful implementation of solutions for healthcare clients.
  • Provide best practices and recommendations to ensure effective system configuration and integration.
  • Support project management teams in delivering high-quality healthcare solutions on time and within scope.
  • Assist in Implementing, troubleshooting, and supporting Acqueon contact center software solutions in a wide array of EPIC / EHR customer environments.

As an EHR Technical Lead in Acqueon you will need

• Bachelor's degree in healthcare informatics, health information management, computer science, or a related field.
• 5+ years of experience working with EPIC systems in a healthcare setting, with demonstrated expertise in system implementation, customization, and support.
• Knowledge on how outbound campaign management works using Epic Cheers module is required.
• Excellent communication and interpersonal skills, with the ability to effectively collaborate with cross-functional teams and communicate technical concepts to non-technical stakeholders.
• Strong analytical and problem-solving skills, with the ability to troubleshoot complex technical issues and drive resolution.
• Project management experience, with demonstrated ability to manage multiple projects simultaneously and deliver results within established timelines.
• Proficiency with EPIC APIs, including experience with system configuration and optimization.
• Experience working with healthcare date exchange standards & protocols such a