Pre-Sales Product Support Engineer

Be visionary

Teledyne Technologies Incorporated provides enabling technologies for industrial growth markets that require advanced technology and high reliability. These markets include aerospace and defense, factory automation, air and water quality environmental monitoring, electronics design and development, oceanographic research, deepwater oil and gas exploration and production, medical imaging and pharmaceutical research.​

We are looking for individuals who thrive on making an impact and want the excitement of being on a team that wins.

Job Description

** US Citizenship is required for this position. We are unable to hire individuals currently on a student or work visa or individuals who will require a work visa in the future. **

About Teledyne FLIR Defense

Join Teledyne FLIR Defense, where we're dedicated to safeguarding lives with cutting-edge sensing and threat detection technologies. Our arsenal includes advanced surveillance sensors, handheld devices, unmanned vehicles, lasers, and more solutions that increase operational effectiveness for warfighters, first responders, and search-and-rescue teams. We're looking for passionate innovators eager to shape the future of the Defense industry. If you’re mission-driven to globally collaborate on life-saving solutions, we invite you to explore our current opportunities.

#TeledyneFLIRDefenseJobs

Job Summary:

The Pre-Sales Product Support Engineer will be responsible for supporting pre-sales activities of the Business Development and Sales (BDS) teams. This position will involve the integration of many different products from the Teledyne FLIR portfolio and therefore will require a wide breadth of knowledge and will require collaboration with other members of the Application Engineering team.  Application Engineers work closely with product management, asset management and factories to provide feedback on product performance. The role requires approximately 50% travel within North America and internationally to support BDS opportunities. Successful candidates will be generally outgoing, technically competent, customer focused, and enjoy playing a key role delivering solutions to meet the needs of our end users. Secondary tasks for this position will be to support the Applications Engineering team in the monitoring, control, tracking, and movement of UIS (IDS) demo pool assets to support demonstrations, trade show events, customer loans, and business development & marketing personnel. Assist in completing administrative tasks including bailment agreements, licensing paperwork, and shipping documents. Perform functional checks for incoming & outgoing demo pool shipments and coordinate required repairs with the service department.

Primary Duties & Responsibilities:

• Provide technical sales support to our BDS team and customers including product demonstrations, testing events, training, and product integration (both on-site and remote).

• Conduct on-site surveys and assessments to ensure successful deployment of solutions

• Attend trade shows to support BDS team technically.

• Facilitate demonstration/event communication, from planning stages to reporting goal status to key stakeholders.

• Assist with system design and technical responses for proposals and quotations.

• Collaborate with product management teams by providing functional and customer feedback to the product and engineering teams.

• Provide training for internal BDS personnel and external business partners/integrators.

• Work closely with customers to manage technical product expectations.

• Assist in the accountability of UIS demo assets for Applications Engineering team. 

• Assisting in the testing of system functionality before shipments leave the facility and upon their return to the facility. Work closely with the service department locally and at each operation to assure operational capability of all demo assets.

• Coordinate shipments with customers, FLIR GTC and shipping department. Track demo assets and assure timely return.

• Monitor and track all systems in Customer Service for repair and communicate the timeline for completion of system repairs to meet requirements.

• Provide weekly status reports of equipment condition and changes to locations.

Job Qualifications/Requirements:

• Undergraduate degree in Electrical/Computer Engineering or Computer Science strongly preferred.

• Strong problem solving and critical thinking/troubleshooting sk