Health Information Assistant

Medical Associates is seeking a full time Health Information Assistant! This position contributes to the delivery of Release of Information to clinic providers, departments, and patients. Additionally, this position will provide support for medical records coming into the clinic.

Skills You Bring: Previous customer service experience, office experience including computer skills, answering phone calls, attention to detail. Ability to multi task and utilize multiple computer applications. Medical terminology and healthcare experience of any kind are helpful, but not required.     Benefits Package Includes:   

• Single or Family Health Insurance with discounted premium rates for wellness program participation.
• 401k with immediate matching (50% on the dollar up to 7% of pay) + additional annual Profit Sharing
• Flexible Paid Time Off Program (24 days off/year)
• Medical and Dependent Care Flex Spending Accounts
• Life insurance, Long Term Disability Coverage, Short Term Disability Coverage, Dental Insurance, etc.

Essential Functions:    

• Receive/process request for release of information using established procedures, guidelines and regulations maintaining turnaround time. Validate authorizations. Release via third party or directly to requesting party. Scan and/or import personal health information (PHI) into electronic health record (EHR), assigning appropriate indices to the scanned image per general guidelines in accordance with time frames and deadlines. Appropriately access, analyze and perform quality checks on pertinent PHI to ensure accuracy.
• Respond/correspond to requesting parties, clinical/non-clinical areas, and patients regarding various issues, by providing information and clarification as needed. Identify any discrepancies and recognize errors.  Research and problem solve by effectively demonstrating in-depth knowledge of processes, guidelines, and numerous software applications. Seek resolution.
• Identify invalid forms or requests to release information. May make decision to exceed general guidelines. Advise requesters if requests cannot be met, giving reasons. Accurately locate, retrieve, send and re-file paper medical records using tracking system/terminal digit system.
• Complete all other assigned projects and duties. Implement features of retention/destruction of patient information per Clinic guidelines.
• Communicate regularly with Lead, Manager, or Director. Update Lead and Manager on workloads and any potential backlogs.

Knowledge and Skills:
Experience: From three months to one year of similar or related experience.
Education: Equivalent to a high school diploma or GED.
Interpersonal Skills: Courtesy, tact, and diplomacy are essential elements of the job. Work involves personal contact with others inside and/or outside the organization, generally regarding routine matters for purposes of giving or obtaining information which may require some discussion.
Other Skills: Working knowledge of medical terminology and forms. Effective utilization of third party applications. Ability to organize, prioritize workload; make good judgments. Consistently demonstrate initiative. Exercise effective telephone skills.