Transactions Supervisor (Rotating 1st and 3rd Shift)

The firm’s Receivables Operations division enables customers to accept traditional paper-based payments from clients by capturing information with efficient technology services and transferring it to an output file for accounts receivable updating. The main objective is to expedite collections of payments due by getting the check that's "in the mail" deposited into the biller's account as quickly as possible. A second objective is to expedite the posting of payment information, allowing the customer to update their account records. This can substantially reduce costs and expedite the crediting of deposits to individuals accounts, which provides high customer satisfaction and a rewarding service.

As a Transactions Supervisor in Receivables Operations you will be managing a team processing daily document transactions and extraction of checks and remittances.  You will oversee the daily workflow of specific work groups and segments managing a team of employees by providing guidance in their day to day responsibilities. 

Job responsibilities: 

• Overseeing daily workflow of specific workgroups and/or segments of the workflow process
• Managing a team of full and part-time front line employees
• Handling complex customer relationships while utilizing service improvement tools and methodologies
• Directly own of remittance processing performance including allocating work in process to maximize high productivity and excellent quality
• Be responsible for shift operations, informing shift manager of process delays, breakdowns, and resolving problems or obstacles to production and/or quality
• Provide guidance and development of the Team Leaders and Operations

Required qualifications, capabilities, and skills: 

• Ability to work 100% Onsite
• 2 years of supervisory/leadership experience
• Ability to lead, direct, and be visible to staff and direct reports
• Ability to coordinate and organize work while meeting and handling multiple deadline driven processes
• Functional experience with MS Office, including Word, Excel, Access, and PowerPoint
• Excellent decision making skills 
• Exceptional written and verbal communication skills
• Ability to display core leadership abilities: strong planning/organization, motivation, problem solving/conflict resolution, analytical, team building, and interpersonal skills are essential.
• Physical requirements: Sitting – up to 90% of the time, Standing – up to 10% of the time, Lifting – up to 15% of the time and up to 50 pounds; Walking – up to 15% of the time

Preferred qualifications, capabilities, and skills: 

• Remittance processing experience

Work schedule:  This position may require you to work non-traditional hours and/or additional hours as business needs arise.  Work schedule might be subject to change. 

Monday - Friday  7am - 3:30pm during the months of February, March, May, July, August, November and December, 1130pm - 8am during the months of January, June, September and October, 7pm - 7am during the month of April

Shift differential: 15% when working 3rd shift 

•  A Government Security Clearance may be required for this position.  This includes, but is not limited to:
  •    Fingerprints
  •    Credit Check
  •    Employment History
  •    Tax Filing History (possibly)
  •    References (possibly)
  •    Proof of U.S. Legal Permanent Residence up to 3 years

JPMorgan Chase & Co., one of the oldest financial institutions, offers innovative financial solutions to millions of consumers, small businesses and many of the world’s most prominent corporate, institutional and government clients under the J.P. Morgan and Chase brands. Our history spans over 200 years and today we are a leader in investment banking, consumer and small business banking, commercial banking, financial transaction processing and asset management.

We offer a competitive total rewards package including base salary determined based on the role, experience, skill set, and location. For those in eligible roles, we offer discretionary incentive compensation which may be awarded in recognition of firm performance and individual achievements and contributions. We also offer a range of benefits and programs to meet employee needs, based on eligibility. These benefits include comprehensive health care coverage, on-site health and wellness centers, a retirement savings plan, backup childcare, tuition reimbursement, mental health support, financial coaching and more. Additional details about total compensation and benefits will be provided during the hiring process.

We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked