Manager, Underwriting - Commercial Lines (P&C Insurance)

If you’re passionate about helping people protect what matters most to them at a Fortune 100 company with nearly $70 billion in annual sales, as well as innovating and simplifying processes and operations to provide the best customer value, then Nationwide’s Property and Casualty team could be the place for you! At Nationwide®, “on your side” goes beyond just words. Our customers and partners are at the center of everything we do and we’re looking for associates who are passionate about delivering extraordinary care.

We have two openings available for Commercial Underwriting Managers within our Small Commercial organization. Both can be filled in a Remote/Work-From-Home (WFH) capacity anywhere within the US. Some travel is required, ideally 1x/quarter and likely a combination of agency visits, conferences, and team meetings.

Available Opportunities:

• Regional/National Firms - This underwriting manager may lead a team focused either on a regional geography or a focused assignment on National Firms.
• Transfer & Consolidation - This underwriting manager will initially specialize in small commercial transfer and consolidation workstreams, including bookrolls, with potential expansion of responsibilities following successful implementation of transfer/consolidation strategy.

Qualified candidates will bring a solid P&C insurance background, preferably with a strong familiarity and exposure across Commercial Lines, in addition to the following competencies:

• Demonstrated leadership capability
• Underwriting expertise and strong business acumen
• Strategic thinking with a project management mindset
• Effective desk management and the ability to balance competing priorities
• A marketing-oriented approach with strength in developing agency-facing relationships

The most ideal candidates will possess:

• Formal people-leadership experience
• Multi-Line commercial insurance underwriting experience, with authority (Property, Auto, GL, Umbrella, BOP)
• Agency relationship management experience through Sales or Distribution

This role does not qualify for employer-sponsored work authorization.  Nationwide does not participate in the Stem OPT Extension program.

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Job Description Summary

Success on our team requires a blend of customer service skill and analytical prowess. There’s no shying away from challenges here. Each account we work on is complex and interesting. Satisfaction comes from finding solutions that provide the best coverage and give our partner agents a way to differentiate themselves from the competition. If you are adaptable, responsive, love customers and really want to make a difference, we want to hear from you!

As a Manager, you'll lead commercial lines underwriting functions and staff to drive profitable underwriting results and growth through leadership, development, and engagement. We’ll depend on you to develop leadership within the team and help to identify and prepare future Small Commercial Underwriting leaders within the department. In addition, you'll build and grow agency relationships to ensure objectives are met. We’ll count on you to exhibit extraordinary care to set expectations for the team to meet customer needs and to collaborate with key partners in National Underwriting Organization (NUO), Automation, Business Development (BD), Product, and other leaders across the organization as needed.

Job Description

Key Responsibilities:

• Establishes best practices and methodology guidelines and ensures implementation guidance in partnership with key partners.  

• Identifies needs and potential issues and consults with all business partners in Small Commercial Lines. 

• Drives operational changes and ensures implementation of practice standards and procedures. Actively participates, supports, and contributes to continuous improvement and problem-solving efforts across Small Commercial Lines. Establishes workflow standards and processes. Manages performance measurements on the effectiveness of the unit's delivery process, service capabilities and customer satisfaction.

• Interprets underwriting guidelines and standards. Resolves advanced issues, applies underwriting appetite in local market and provides technical oversight to complex issues.

• Provides territory management for agency partners in collaboration with Sales and BD Organizations.  Coaches team to deliver a timely and consultative underwriting experience. Reviews referrals for acceptability