Specialist, Patient Care

Job Description Summary

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How will you make an impact & Requirements

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Job Description

Responsibilities

• Greet and check in patients upon arrival at the medical office.

• Answer phone calls and schedule appointments for patients.

• Collect patient copays and update patient information in the electronic medical records system.

• Handle patient inquiries and provide excellent customer service.

• Works under moderate supervision.

• Efficiently process all urgent specialist referrals, appointment ticklers, and urgent medical records release requests.

• Understand billing flags for outstanding balances.

• Perform general administrative tasks such as faxing, and scanning documents, etc. • Uses software following established protocols for documentation, responding to requests, and initiating appropriate tests and orders.

• Maintain HIPAA-compliant computer access, including only secure means of handling and forwarding PHI (e.g., no emails, texts, or phone messages).

• Maintains clinical proficiency in practice-specific competencies.

• Assist the Practice Manager with assigned administrative duties as assigned.

• Demonstrate excellent service to internal team members and patients

. • Perform other related duties as assigned.

• Demonstrate excellent guest service to internal team members and patients.

• Perform other related duties as assigned.