Automotive Service Manager

AUTOMOTIVE DEALERSHIP SERVICE MANAGER

NORTHGATE FORD

8940 Colerain Avenue, Cincinnati, Ohio 45251

About the Service Manager Position:

Northgate Ford has an immediate need for a qualified Service Manager to supervise Service Technicians, Service Advisors, Valets, Porters, and service drive activities. This position will ensure that our processes are followed for optimum efficiency and will handle elevated customer service issues. The Service Manager is responsible for supervising all daily operating functions of the department including: CSI/ Customer Promoter Scores, pricing, inventory control, security, customer contact / satisfaction, follow-up, warranty claims, hiring and organizing personnel, work scheduling and distribution, merchandising, and dealership inter-departmental relations. This individual must demonstrate positive leadership qualities leading to a productive, efficient, content environment. Schedule is a five-day work week in a large dealership with a great compensation plan.

Qualifications for the Service Manager Position:

• 3+ Years of current experience as a Service Manager or above
• Good working knowledge of all daily operations of a dealership Service Dept.
• Must be adept in CDK system or equivalent
• Good computer skill set and math skills
• High school graduate / equivalent
• Satisfactory employment references
• Pass background check

Perks & Benefits for Working with Us:

• Great compensation plan in a very large Ford dealership
• Great reputation with loyal customer base
• Medical, dental, and vision plans
• Paid time off, paid holidays, paid life insurance
• 401(k) retirement plan
• Employee discounts for vehicle purchases, vehicle service repairs, maintenance work, and more…

We look forward to meeting you soon. Thank you for your interest!

Must be 18 or older. Equal Opportunity Employer.