Director, Lender Success

At Caribou, we care about giving people financial freedom so they can focus on what’s most important to them. Today, less than two percent of Americans refinance their auto loans despite drastic increases in the cost of new and used cars. We see huge potential to help folks reduce their monthly auto expenses, as well as increase the predictability of those expenses over time. We do this by building technology to pair customers with community banks and credit unions, and ushering them through the process quickly. On average, our drivers save $115/month on their car loans while protecting their investment long term. 

Caribou is led by leaders from the technology, automotive, and finance industries. We’re proud to be backed by a great team of investors, including QED Investors, Goldman Sachs, Moderne Ventures, Accomplice, Link Ventures, Motley Fool Ventures and others.

About the Role

Caribou is looking for a highly motivated, success-driven Director of Lender Success to join the Caribou Lender Partnerships Team.  Reporting directly to the Head of Lender Partnerships, this role will have a direct impact on the growth and success of Caribou through acute opportunity identification, strong business strategy acumen, elite relationship management, and dynamic leadership skills.

In this role, you will…

• Directly oversee the relationships with Caribou’s most impactful lender partnerships
• Lead the development of a clear, actionable plan that prioritizes the needs of Caribou’s lender clients while aligning with broader business objectives
• Innovate ways to tailor communication, advice, and support for each lender client
• Identify key lender opportunities and craft messaging in a tailored manner to provide the most impact to each individual client
• Introduce innovative products that align with existing customers’ goals and encourage them to adopt new solutions
• Develop relationship management strategies that proactively address lender needs and concerns
• Regularly gather feedback from lender clients to understand pain points and areas of improvement 
• Be the “bridge” of communication between Caribou and our most impactful lending partners
• Understand contractual obligations, occasionally have crucial conversations regarding these obligations, and execute contract renewals  
• Work with cross functional leaders to identify opportunities as well as ensure both Caribou and clients are meeting expectations
• Position Caribou as an industry leader by developing and sharing thought leadership content, such as research reports, blogs, or case studies on trends and innovations in the lending industry
• Provide leadership and coaching to the Lender Success team, ensuring they have the right tools and resources to succeed

This role can be based out of our Caribou office in Denver, CO. Alternatively, this role may work remotely from a state where Caribou operates with a preference for the Chicago, IL, Denver, CO or San Francisco, CA markets.*  This role requires up to 25% travel including but not limited to client visits, industry conferences, and team meetings.

About You

You, like us, are driven to achieve your goals. At Caribou, we have just three core values: Give a damn. Velocity. Make the assist. We’re motivated. We race towards our goals. And we help each other along the way. 

• Your 10+ years of professional experience includes work within the credit union industry as well as client management 
• Excellent understanding of consumer loans (auto loans preferred) and knowledge of key financial drivers (e.g., prepayment, default, severity rates) and relevant benchmarks
• Experience building, coaching, and mentoring teams directly and indirectly
• Proven ability to create and execute a clear, attainable vision
• Have directly overseen the growth and success of key client relationships
• Established record of streamlining processes and enhancing efficiency

How we will take care of you

Everyone at Caribou is a valued team member. Our compensation and benefits package includes: 

• Competitive compensation: $144k - $180k
• Equity options
• 401k savings program
• Generous paid time off including: Flexible Time Off (FTO) for all employees and 100% paid parental leave for all parents.
• Robust wellness benefits including company-paid plans for health, dental, vision, mental health, disability and basic life insurance.
• Optional benefits to suit your individual circumstances such as HSAs, FSAs, supplemental life and medical insurance, and pet insurance.
• Up to $1,000 per year for eligible professional development expenses.