Sr. Manager, IT, Marketing, and Digital Programs

Who We Are

Lennox (NYSE: LII) Driven by 130 years of legacy, HVAC and refrigeration success, Lennox provides our residential and commercial customers with industry-leading climate-control solutions. At Lennox, we win as a team, aiming for excellence and delivering innovative, sustainable products and services. Our culture guides us and creates a workplace where all employees feel heard and welcomed. Lennox is a global community that values each team member’s contributions and offers a supportive environment for career development. Come, stay, and grow with us.

What Drives Success

As Sr. Manager, you will lead major digital initiatives, driving B2B e-commerce innovation and IT transformation to enhance business customer service. 

 

Key Responsibilities: 

• Manage a portfolio of IT projects, ensuring delivery on time and within scope. 
• Allocate resources, identify risks, and maintain communication with Business stakeholders. 
• Oversee design and implementation of e-commerce platforms (notably SAP Hybris) including user experience, order management, payments, and logistics. 
• Evaluate emerging technologies (AI/ML, MarTech) to improve customer experience. 
• Collaborate with Marketing, Branding, Loyalty & Promotions, Sales, Operations, and IT to define requirements and priorities. 
• Lead vendor selection and manage partnerships for scalable, secure solutions. 
• Uphold IT security, compliance, and oversee vulnerability remediation. 
• Track program effectiveness and report to executive leadership. 
• Responsible for building and providing direction to the IT program management office or function.
• Defines and develops IT project/program management best practices, processes, and policy to ensure alignment with corporate strategy and goals.
• Partners with multi-departmental leadership and other stakeholders to locate opportunities and develop and prioritize projects according to relevant measurement criteria.
• Responsible for the supervision of project/program managers to ensure that all projects the within IT programs are delivered within the defined scope, quality, time and cost requirements.

What We Are Looking For

• Bachelor’s in Computer Science, IT, or related field (Master’s preferred) or an equivalent combination of education and experience.
• 10+ years in IT program management, including 5+ in leadership. 
• Strong experience with B2B e-commerce (SAP Hybris), CMS, DAM, and marketing automation. 
• Proficiency in Agile methodologies and project management tools. 
• Requires good understanding of the business cases behind the company's portfolio of projects.
• Strong budgeting and financial analysis skills. Expert experiential knowledge of program and project planning methodologies.
• Requires familiarity with a wide range of technologies and systems.
• Excellent written and verbal skills.
• Must be able to lead subordinates and project teams in order to meet schedules and resolve technical problems.
• Excellent communication, stakeholder, and vendor management skills. 
• Ability to excel in dynamic environments. 

Preferred Skills: 

• Experience with analytics (Google Analytics, Looker Studio) and tagging. 
• Familiarity with cloud integration (MuleSoft, API management). 
• Strong appreciation for UX/UI and customer journey optimization. 

What We Offer

Compensation: This is a salaried exempt role. The starting salary range for this role and market is between $144,000-$189,000 annually. Factors that may affect starting salary include geography/market and the skills, education, experience, and other qualifications of the successful candidate. Employees in this role are also eligible for an annual bonus in accordance with the terms of the Company’s applicable plan. Employees in this role are not eligible for overtime.

 

Benefits: Subject to applicable eligibility requirements, the following benefits are offered for this role: tuition reimbursement; medical, dental, and vision insurance; prescription drug coverage; 401(k) retirement plan; short-term disability insurance; 8 weeks paid birthing leave; 2 weeks paid bonding leave; life and long-term disability insurance.

 

Depending on date of hire, and subject to applicable eligibility requirements, new employees in this role also receive up to: 12 days paid time off, 2 paid well-being days, 1 paid volunteer day, 12 paid holidays, and 3 floating holidays per year.

 

Our Culture: At Lennox, our Core Values of Integrity, Respect & Excellence are ingrained in the fabric of the organization. They define