About the role
As a member of the ShipBob Team, you will...
- Grow with an Ownership Mindset: We champion continuous learning and proactive innovation. Team members are encouraged to identify challenges and take ownership of initiatives that drive merchant, company and personal growth. By tackling complex problems and exploring creative solutions, you won’t just follow a playbook, you’ll be actively building the future of ShipBob.
- Collaborate with Peers and Leaders Alike: ShipBob values collaboration and support, where team members and leaders alike are committed to helping each other succeed. We all set high standards and understand the importance of transparency at all levels. We’ve created an environment where trust, open communication, and mutual respect motivate our teams to reach new heights.
- Experience a High-Performance Culture and Clear Purpose: Our commitment to delivering results creates a goal-driven, high-performance culture where everyone is empowered to contribute to our mission with a clear understanding of their direct impact and accountability. We measure success in tangible ways, allowing each team member to see the positive outcomes of their work and celebrate shared victories.
Title: ICQA Associate
Location: Bethlehem, PA
Schedule: Full Time, 1st Shift (M-F - 08:00 am - 04:30 pm) with Overtime as Needed
Compensation: $20.25
Role Description:
This is an incredibly important position that helps to monitor inventory activities of all clients at each fulfillment center while allowing all existing operations team members to remain focused on their day-to-day responsibilities. As ShipBob continues to grow, it is imperative to provide a great experience in serving our clients’ needs while maintaining sustainable growth and scalability from an operations perspective.
What you’ll do:
- Investigate inventory discrepancies reported by the Operations team.
- Perform physical inventory cycle counts, and reconcile inventory variances.
- Communicate updates and relay important operational information about clients directly to ICQA Lead.
- Resolve merchant facing requests around inventory related issues.
- Comprehension of cycle counts and inventory control processes according to written SOP’s.
- Ensure inventory variances are researched and resolved in a timely manner, allowing fulfillment of outbound orders.
- Ensure timely communications to MC team for any orders not able to be fulfilled due inventory discrepancies.
- Comply to all food safety and compliance policies and regulations.
- Additional duties and responsibilities as necessary.
What you’ll bring to the table:
- Demonstrates the ability to quickly adapt to changing conditions and solve problems in a timely fashion.
- Ability to determine inventory discrepancies, perform physical inventory cycle counts, and reconcile inventory variances.
- Possesses effective written and verbal communication skills; displays reading comprehension skills.
- Displays the ability to multitask and handle multiple issues at the same time without stress.
- Displays attention to details.
- Ability to lift up to 50 lbs without any health limitations.
- Able to stand and walk continuously during and up to an 8-10hr shift.
- Able to bend, stoop, reach above, and push/pull frequently.
- May be required to flex into other departments as needed.
Reports to: Area Manager
Classification: Hourly/Non-Exempt
Perks and Benefits:
- Medical, Dental, Vision & Basic Life Insurance
- Weekly paycheck with paid overtime eligibility
- Pay progression program
- Paid Time Off & Sick Time Off
- Referral Bonus Program
- Fun Culture >>>
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