Director, HR Operations

Position Summary

Headquartered in Ridgefield Park, N.J., Samsung Electronics America, Inc. (SEA) is a leader in mobile technologies, consumer electronics, home appliances and enterprise solutions. From our humble beginnings to our position today as a tech leader, our passion for innovation has been the common thread throughout our history. We’ve grown into one of THE most recognized global brands. We consider ourselves “relentless pioneers” that push boundaries and defy barriers. The company pushes beyond the limits of today’s technology to provide groundbreaking connected experiences across its large portfolio of products and services, including mobile devices, home appliances, home entertainment, 5G networks, and digital displays. As EPA’s ENERGY STAR® Corporate Commitment Partner, SEA is dedicated to making a positive impact on the environment through its eco-conscious products, practices, and operations.

People | Excellence | Change | Integrity | Co-prosperity

Role and Responsibilities

Reporting directly into the Senior Director, North America Shared Service Center the Director, HR Operations position is responsible for the strategic alignment and management of the entirety of the Tier I HR Operations team which is comprised of two teams, Front Office Operations and Back Office Operation for full time employees across the region (~17,000 employees across the NA Region).

The Front office team consists of a call center for employee inquiries’ first point of contact via phone, chat, email and SMS.

The Back-Office Team handles all off line administrative tasks which includes overseeing a variety of day to day HR administrative tasks. The tasks include but are not limited handling the end to end process for involuntary and voluntary terminations across the regions, implementing new courses within Samsung’s learning system, Background Checks, relocation services (domestic and international), i9 processing, onboarding and asset requests and others.

A key component of the two teams consists improving/standardizing processes for the region and vendor management including RFP on a regular basis.

• Maintain and build a strong functional team through effective recruiting, training, coaching and team building

• Direct oversight of Tier I – Front Office Operations Team, 11 team members

• Direct oversight of Tier I – Back Office Operations Team, 8 Team members

• Set goals and objectives for the team and oversee performance, ensuring service delivery and processes are managed as efficiently as possible while adhering to all compliance requirements

• Implement appropriate business processes and internal controls, developing collaborative relationships with other HR teams, cross-functional business units and associates, and fostering a positive, trustworthy reputation for the team

• Define and create processes to mitigate operational inefficiencies and deliver a seamless experience

• Direct oversight for Background Checks across all subsidiaries                                                                           

• Ownership of Indirect Contractor Asset Management including approval, procurement, shipment and asset disbursement for the entire population                                                                              

• Simple Survey creation management and distribution across the region

• Ownership of digital signature platform                                     

• Enhanced service offerings related to Achievers (Applause), s.Com (Employee Access & Referrals), DocuSign, COBRA enrollment and advanced Compensation Statement support                             

• Centralized Benefits Administration underway across both DS/DX subsidiaries which is an increased aspect to the role which provides enhanced offerings for all employees and added responsibility of the leadership role to oversee, integrate and incorporate         

• Execution of other duties as assigned by Sr. Management

Skills and Qualifications<